Winning their trust

The establishment of trust is not only important between managers and customers, but also between managers and staff. EVE ASH reports.

In surveys involving hundreds of managers and staff on what characteristics are most important for managers, the overwhelming vote is for honesty - people want to be able to trust their manager.

Trust is the most fundamental need in relationships, whet...

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key points of the story are:

There are so many simple ways to build trust with employees, but many simpler and quicker ways to lose it.
It is the manager's responsibility to initiate a trusting relationship and show dedication to an open and honest workplace.

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