09/04/2020
• Richard Shapiro
One of the most cost-effective ways to improve your business is to focus on repeat sales. RICHARD SHAPIRO explains how to keep customers coming back to your store.
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11/02/2019
• Richard Shapiro
Large retailers are often at the cutting edge of consumer change. RICHARD SHAPIRO looks at some of the significant shifts gaining foothold in the US.
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08/02/2018
• Richard Shapiro
There are several trends impacting how retailers conduct business and keep up with consumer expectations. RICHARD SHAPIRO sheds light on the critical developments for 2018.
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05/09/2017
• Richard Shapiro
In the new sales landscape, customers value personal attention above price and product. Businesses that can provide it will build beneficial relationships and unlock sales. RICHARD SHAPIRO reports.
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14/03/2017
• Richard Shapiro
A raft of developments are emerging to meet changing consumer expectations. RICHARD SHAPIRO provides insight on the top trends to impact retailers in 2017.
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09/12/2016
• Richard Shapiro
Customer bases are more vulnerable to poaching than ever before; however, it is still possible to create extreme customer loyalty and generate repeat business. RICHARD SHAPIRO reports.
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05/04/2016
• Richard Shapiro
The competition for customers is immense. RICHARD SHAPIRO analyses how traditional retailers can not only mitigate threats to their customer base but thrive well into the future as well.
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29/04/2015
• Richard Shapiro
Listening is central to the selling process and is also at the core of good customer service practices. RICHARD SHAPIRO explains the true meaning and bene ts of this crucial sales tactic.
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