08/03/2024
• Dale Furtwengler
It’s human nature to make presumptions, but they can end in disaster. DALE FURTWENGLER explains how you can avoid making mistakes with self-reflection.
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10/08/2023
• Dale Furtwengler
Even the best businesses must deal with negative feedback from time to time. DALE FURTWENGLER explains how you can avoid making a bad situation worse with conflict resolution.
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15/06/2023
• Dale Furtwengler
In the jewellery trade, it’s natural for business owners to want to get the most they can out an employee. DALE FURTWENGLER explains why that’s the wrong approach to leadership.
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04/07/2022
• Dale Furtwengler
By forcing ourselves to think outside the box and by forgetting preconceived notions we can find solutions to problems otherwise hidden from sight. DALE FURTWENGLER explains that abandoning intuition is sometimes the wisest move.
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31/07/2018
• Dale Furtwengler
Too often, stores are paranoid about price without realising that a high pricing strategy brings benefits that outweigh discounting. DALE FURTWENGLER reports.
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22/11/2017
• Dale Furtwengler
Should marketing be less of a focus than sales or are they equally important to retail businesses? DALE FURTWENGLER discusses the relationship between the two and if a peace treaty can be made.
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27/07/2017
• Dale Furtwengler
Up-selling relates to more than product. DALE FURTWENGLER asks if additional charges should be set for services and what the resulting impacts might be.
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23/06/2017
• Dale Furtwengler
Many successful people attribute success to their ability to focus their time, effort and energy but choosing the right tasks for the moment is a big part of the productivity puzzle. DALE FURTWENGLER reports.
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15/02/2017
• Dale Furtwengler
What are the odds that discounting will lead to a positive customer experience? DALE FURTWENGLER encounters and reacts to common discounting scenarios to illustrate the impact of various approaches.
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27/09/2016
• Dale Furtwengler
The easiest strategy in retail is to slash prices even when it undermines business and store values. DALE FURTWENGLER discusses why discounting is still such a hard habit to break.
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05/04/2016
• Dale Furtwengler
How competitive is your pricing? Do you match your competitors? Given the accessibility of pricing information today, is it possible to price strategically? DALE FURTWENGLER reports.
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