06/12/2019
A lot has happened since our last Great Diamond Debate. In the last 12-months, the continuing brouhaha concerning natural versus lab-grown diamonds has become complex, turning into a latter-day ‘land grab’ for the hearts and minds of consumers. Read updates from industry leaders around the world weigh in on the debate.
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07/12/2018
Six months after De Beer’s surprised the international jewellery industry by entering the synthetic diamond market, we explore whether the decision was a strategic move to ensure competitor innovation did not become blanket disruption or whether De Beers finally saw the light and realised lab-grown diamonds are not a menace after all? Perhaps it’s even a little bit of both, or perhaps it doesn’t really matter anyway! Our Great Diamond Debate might help you decide.
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03/04/2017
In light of difficult trading conditions, Jeweller has conducted a qualitative study of Australian jewellers in order to gain a better understanding of the state of the industry.
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28/06/2016
Product returns are never fun for retailers so wouldn’t it be nice to learn how capitalise upon them or even avoid returns from happening in the first place?
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28/04/2016
Delivering the hottest jewellery trends is paramount in today’s global marketplace, and it appears the local industry is responding to the call with a new line of thought.
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09/11/2015
Newsflash: customer satisfaction and customer loyalty aren’t the same thing. Confusing them can be detrimental to your store as one is a direct reflection of sales, while the other offers entirely different insight.
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02/06/2015
When there is too much product to choose from, consumers stop focusing on positive attributes and start looking for flaws. In fact, retailers could take a lesson on this subject from the world of online dating.
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05/05/2015
Whether to list your prices online is a tough decision, isn’t it? On the one hand displaying your prices can leave you feeling vulnerable but then pricing also can provide invaluable information to prospective customers.
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01/07/2014
Attention all jewellery industry members: times are changing and technology can no longer be ignored. Is it time you got on board the CAD/CAM revolution?
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03/06/2014
Silver jewellery is extremely popular across all age groups. Are you strengthening sales by tailoring marketing campaigns and selling techniques to each demographic?
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06/05/2014
European jewellery brands have continued their invasion Down Under – and they’re not looking to slow down. So what is it that makes them so popular?
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06/04/2014
There’s no denying the retail landscape has altered in the past 10 years, and while consumers have dramatically changed, many retailers have a misconstrued version of what constitutes an engaging customer experience.
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11/03/2014
Nothing irks a jeweller more than the topic of store leases. Most believe they are unfairly treated when it comes to shopping centre rents with many finding themselves trapped in unrealistic leasing agreements.
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