» Strengths and unique selling points?
Palloys is the casting and finished jewellery division of Palloys Group. Having the largest jewellery trained design team in Australia allows us to work with our client on a more personal level, tailoring our CAD service to suit individual needs. Our CAD client service team is managed by qualified jewellers – so we understand how to translate designs into production pieces.
Our team is supported by the latest in printing technology with the largest printing capacity in Australia. And, we’re really proud to have just launched ProResin prints to the Aussie market – the smoothness of surface and clean up minimisation is outstanding. These prints are the highest definition 3D prints available and you can get them at no other casting house in Australia.
Of course, what sets us apart is the fact that we offer Australia’s premier complete jewellery production service. Our facilities in Australia, Hong Kong and China produce superior quality finished jewellery pieces including stones in less than 14 working days from sketch to finish!
And now we’ve made it even easier for our clients to benefit from the world of CAD/CAM with the introduction of My Dream Ring. This is a free app with more than 800 different design variations of engagement rings. It allows you to customise a ring to your client’s requirements in front of their eyes – including stone sizes and alloy types. It even allows you to give your clients an instant price including your chosen retail margin! You can order directly off the app, on the internet or by telephone and your fully finished order is dispatched within 14 working days of order.
» What is the typical turn around time for creations?
A typical wax print will be ready with next day turnaround providing a drawing is provided before 3pm on a working day. A wax print and cast turnaround averages three working days. A complete draw, wax print and cast process averages five working days (dependent on timely client approval of CAD drawings and all necessary design details being specified). A fully complete piece (including stones) will be dispatched within 14 working days of order.
» What can affect this timing?
The biggest variable is the timely client approval of CAD drawings and all necessary design details being specified. The quicker this is done, the quicker we can get your piece to you.
» What formats does your software accept?
Palloys accepts CAD wax print orders in all major formats including 3DM, STL, JCD and SLC.
» What assistance is there for designers to take their ideas from concept to creation?
Palloys CAD service provides all levels of assistance to jewellers and designers. Simply provide us with a sketch, photograph or model and we can create a 3D model within three working days for you to approve.
» Will you accept and work with client supplied resin/wax models?
Of course.
» With the advent of new printers can you work with a client to establish the correct casting procedures for their particular model?
Palloys will always liaise with its clients regarding the casting of any client provided wax or resin to ensure that our clients receive the highest quality castings.
» Is the customer’s model secure, or can it be resold to, or be reused by, other clients?
Palloys acts for many of Australia’s top jewellery houses and our 60-year history is testament to the trust Australian jewellers have in Palloys. Our proprietary Gembase software guarantees no client model can be resold or reused by third parties.
» Do you have a return policy for porous or incomplete products?
Palloys offers a 100 per cent satisfaction guarantee on all of its products.
» Do you have print-only services so clients can cast themselves?
Palloys offers a complete CAD and CAM service, so we provide wax models, cast product or fully finished jewellery pieces.
» Do you offer in-house completion of a product so that non-bench jeweller CAD designers can expect a finished product?
We are one of the few casting houses in Australia to be able to return a fully finished piece of jewellery to our customers – ready for sale. We even offer a laser soldering service to our customers.
» How has CAD/CAM changed the jewellery industry?
The biggest change is time. Effectively, CAD/CAM gives bench jewellers the ability to double or triple their output without having to put on more staff. For retailers, it means that they’re able to offer their clients a custom manufactured service without having to employ a full-time jeweller.
I think its really important to emphasise that CAD should not be seen as a threat to the hand made jeweller. There will always be a demand for hand made jewellery. Companies like AGS Metals|PJW will always be there supplying plate, wire and solders to jewellers around Australia.
The rise of CAD in jewellery production has changed the industry because it is a new piece of technology that is now readily available to jewellers to help them increase their production. It’s just another avenue available to jewellers to help them produce a physical expression of their artistic flair.
» How is CAD/CAM likely to further evolve?
You’ll see CAM printing getting smoother as evidenced by the introduction of our ProResin printing technology.