06/05/2025
• Graham Jones
Jewellery sales can be an exhaustive practice. GRAHAM JONES encourages you to overcome the stress.
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11/04/2025
• Shep Hyken
Do you allow your pride to impact the quality of your customer service? SHEP HYKEN details the importance of setting aside ego.
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25/03/2025
• Jeannie Walters
You’ll never help anyone if you can’t help yourself. JEANNIE WALTERS reveals the secret to avoid burnout among your staff.
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11/02/2025
• Shep Hyken
Did you hear what I just said? SHEP HYKEN explains how active listening can improve your bottom line.
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06/11/2024
• Donna St. Jean Conti
Are you ready for the road ahead? Failing to plan is planning to fail! DONNA ST JEAN CONTI encourages you to enter the new year with a strategy.
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01/10/2024
• Sue Cockburn
Will you play the long game with your customers? SUE COCKBURN argues that quality customer service is a marathon, not a sprint.
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07/08/2024
• Alex Fetanat
Looking for a new strategy to improve sales at your jewellery store? ALEX FETANAT outlines the value of email marketing campaigns.
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05/07/2024
• Dale Furtwengler
Looking to improve your sales? Consider fine-tuning your approach to communication. DALE FURTWENGLER discusses the art of language.
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12/06/2024
• Michael Hinshaw
How well do you really understand your customers? MICHAEL HINSHAW encourages you to ask the big questions about your business.
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07/05/2024
• David Brock
Hoping to increase your sales this year? DAVID BROCK reveals the secret to mutual success between businesses and customers.
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16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
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08/03/2024
• David Brown
What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail.
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14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
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14/11/2023
• Shep Hyken
Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations.
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05/10/2023
• Anastasia Lloyd-Wallis
The COVID-19 pandemic has had a lasting impact on retail. ANASTASIA LLOYD-WALLS details the future habits of consumers.
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