01/09/2021
• Josh Strutt
A strong sales culture should be the first priority of retail business owners, yet many are lacking this focus – or a plan for improvement, writes Josh Strutt.
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30/08/2021
• Simon Dell
Loyalty programs offer myriad benefits for businesses, explains Simon Dell, who advises the ins and outs of strategies to keep shoppers coming back for more.
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02/08/2021
• Sue Barrett
The new financial year represents a fresh start for sales teams, writes Sue Barrett, who advises the best ways to capitalise on this time and ensure success in the months to come.
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12/07/2021
• Greg Gladman
GREG GLADMAN provides a script to help retail staff successfully navigate the situation when they are confronted with customers’ well-known sales roadblocks.
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01/06/2021
• Jeannie Walters
When it comes to customer service, the smallest details can be the difference between making the sale and losing a customer, writes JEANNIE WALTERS.
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04/05/2021
• Sue Barrett
SUE BARRETT explains how sales performance and management can be improved by implementing a new strategy that is driven by three key values of trustworthiness, co-operation, and gratitude.
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08/04/2021
• David Brown
Many retailers default to the ‘cost-plus’ pricing strategy – but it’s not the only way to determine what you can charge for your stock, explains DAVID BROWN.
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30/12/2020
• Jeweller Staff
Following a year like no other, the world hopes 2021 will get back to some form of normalcy, whatever that may look like. Jewellery retailers and the wider jewellery industry are still assessing how best to operate in a COVID-world.
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10/11/2020
• David Brown
December is a critical month for retailers – and even more so this year given the disruption of COVID-19. With four weeks to go, now is the perfect time to assess your store’s readiness – particularly if you have been closed or limited trading, writes DAVID BROWN.
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06/10/2020
• Brian Jeffrey
The art of maximising sales centres on weeding out those customers who are a PWOTs – a ‘potential waste of time’ – and instead identifying the shoppers who actually want to buy from you, writes BRIAN JEFFREY.
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09/04/2020
• Richard Shapiro
One of the most cost-effective ways to improve your business is to focus on repeat sales. RICHARD SHAPIRO explains how to keep customers coming back to your store.
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17/03/2020
• Jeannie Walters
For some employees, providing outstanding customer service comes naturally – and their talents can be used to enhance your whole team, writes JEANNIE WALTERS.
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06/02/2020
• Bernadette McClelland
To achieve the best results, all sales staff need to reinforce the behaviours we learn in childhood – responsibility and accountability, writes BERNADETTE MCCLELLAND.
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04/11/2019
• David Brown
Retailers should have already started preparing for Christmas, the year’s busiest buying period. DAVID BROWN shares his essential steps to take before the holiday season begins to set your business up for success.
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04/11/2019
• Rhonda Gallagher
The benefits for businesses that cater to customers with disabilities are numerous. RHONDA GALLAGHER explores the simple processes retailers can initiate to address the different needs of all shoppers.
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