01/10/2024
• Sue Cockburn
Will you play the long game with your customers? SUE COCKBURN argues that quality customer service is a marathon, not a sprint.
Read more »
|
07/08/2024
• Alex Fetanat
Looking for a new strategy to improve sales at your jewellery store? ALEX FETANAT outlines the value of email marketing campaigns.
Read more »
|
05/07/2024
• Dale Furtwengler
Looking to improve your sales? Consider fine-tuning your approach to communication. DALE FURTWENGLER discusses the art of language.
Read more »
|
12/06/2024
• Michael Hinshaw
How well do you really understand your customers? MICHAEL HINSHAW encourages you to ask the big questions about your business.
Read more »
|
07/05/2024
• David Brock
Hoping to increase your sales this year? DAVID BROCK reveals the secret to mutual success between businesses and customers.
Read more »
|
16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
Read more »
|
08/03/2024
• David Brown
What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail.
Read more »
|
14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
Read more »
|
14/11/2023
• Shep Hyken
Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations.
Read more »
|
05/10/2023
• Anastasia Lloyd-Wallis
The COVID-19 pandemic has had a lasting impact on retail. ANASTASIA LLOYD-WALLS details the future habits of consumers.
Read more »
|
11/09/2023
• David Brown
The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales.
Read more »
|
10/08/2023
• Bernadette McClelland
In what ways can we use the conventions of the past, to benefit our businesses today? BERNADETTE MCCLELLAND looks back on sales wisdom from the 1960s.
Read more »
|
11/07/2023
• Rich Kizer and Georganne Bender
When faced with the challenge of running a jewellery store, it’s easy to fall into a rut. RICH KIZER and GEORGANNE BENDER explore simple fixes for struggling salespeople.
Read more »
|
11/10/2022
• Ryan Estis
The mindset of the average customer has significantly changed in the past two decades. RYAN ESTIS encourages salespeople to view this as an opportunity, not a challenge.
Read more »
|
16/08/2022
• David Brock
Quality over quantity is one of the most well-known pieces of business wisdom, however how many salespeople ever stop and think about what it really means? DAVID BROCK explores the simple math behind an important business philosophy.
Read more »
|