Just now
• Georganne Bender
You must not let unhappy customers ruin your day. GEORGANNE BENDER provides a thorough guide on dealing with sour characters.
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11/02/2026
• Dale Furtwengler
Time is money in any business. DALE FURTWENGLER offers advice on dealing with people who are determined to waste your time.
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26/11/2025
• Georganne Bender
Sometimes, we need to go back to basics. Let's not overcomplicate matters. GEORGANNE BENDER concludes the series on customer service standards.
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16/10/2025
• Georganne Bender
It’s time to go back to basics. GEORGANNE BENDER outlines the requirements for a successful sales staff in modern retail.
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10/09/2025
• Graham Jones
Retail is tough enough - can’t we all just get along? GRAHAM JONES encourages you to set your differences aside.
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13/08/2025
• David Brown
Searching for that special someone to expand your business? DAVID BROWN provides a bulletproof guide to networking.
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09/07/2025
• Ryan Estis
How do you break free of stagnation? RYAN ESTIS encourages you to shake things up in small yet significant ways.
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23/06/2025
• Tom Martin
No matter what you are selling, or where you are spelling, the outcome can often be divided by language. TOM MARTIN discussed the difference between two 'hows'.
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06/05/2025
• Graham Jones
Jewellery sales can be an exhaustive practice. GRAHAM JONES encourages you to overcome the stress.
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11/04/2025
• Shep Hyken
Do you allow your pride to impact the quality of your customer service? SHEP HYKEN details the importance of setting aside ego.
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25/03/2025
• Jeannie Walters
You’ll never help anyone if you can’t help yourself. JEANNIE WALTERS reveals the secret to avoid burnout among your staff.
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11/02/2025
• Shep Hyken
Did you hear what I just said? SHEP HYKEN explains how active listening can improve your bottom line.
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06/11/2024
• Donna St. Jean Conti
Are you ready for the road ahead? Failing to plan is planning to fail! DONNA ST JEAN CONTI encourages you to enter the new year with a strategy.
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01/10/2024
• Sue Cockburn
Will you play the long game with your customers? SUE COCKBURN argues that quality customer service is a marathon, not a sprint.
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07/08/2024
• Alex Fetanat
Looking for a new strategy to improve sales at your jewellery store? ALEX FETANAT outlines the value of email marketing campaigns.
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