06/07/2026
• Georganne Bender
Is it time for you to get outside and look around? GEORGANNE BENDER says you’ll be surprised at what you may discover.
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21/06/2026
• Ross Simmonds
The best salespeople are those who understand how different emotions directly impact upon the selling process. ROSS SIMMONDS reports on how jewellery store staff can leverage specific personality traits on the shop floor.
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08/06/2026
• Jeannie Walters
Does everyone in your store know how important they are? JEANNIE WALTERS encourages you to reinforce that fact.
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06/05/2026
• Tom Martin
How can you convince potential customers that your business is right for them? TOM MARTIN explains the secrets behind credibility in sales.
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07/04/2026
• David Brock
What separates strong and weak salespeople? DAVID BROCK encourages you to review your hiring process.
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09/03/2026
• Georganne Bender
You must not let unhappy customers ruin your day. GEORGANNE BENDER provides a thorough guide on dealing with sour characters.
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11/02/2026
• Dale Furtwengler
Time is money in any business. DALE FURTWENGLER offers advice on dealing with people who are determined to waste your time.
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26/11/2025
• Georganne Bender
Sometimes, we need to go back to basics. Let's not overcomplicate matters. GEORGANNE BENDER concludes the series on customer service standards.
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16/10/2025
• Georganne Bender
It’s time to go back to basics. GEORGANNE BENDER outlines the requirements for a successful sales staff in modern retail.
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10/09/2025
• Graham Jones
Retail is tough enough - can’t we all just get along? GRAHAM JONES encourages you to set your differences aside.
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13/08/2025
• David Brown
Searching for that special someone to expand your business? DAVID BROWN provides a bulletproof guide to networking.
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09/07/2025
• Ryan Estis
How do you break free of stagnation? RYAN ESTIS encourages you to shake things up in small yet significant ways.
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23/06/2025
• Tom Martin
No matter what you are selling, or where you are spelling, the outcome can often be divided by language. TOM MARTIN discussed the difference between two 'hows'.
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06/05/2025
• Graham Jones
Jewellery sales can be an exhaustive practice. GRAHAM JONES encourages you to overcome the stress.
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11/04/2025
• Shep Hyken
Do you allow your pride to impact the quality of your customer service? SHEP HYKEN details the importance of setting aside ego.
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