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your search of 'Management' has 115 results.

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Build a transparent and positive culture

Five signs it's time to change culture

A poor workplace culture can affect performance and lead to high staff turnover. CHRIS HALLBERG discusses ways that retailers can turn this around. Read more »

Secret sauce for increased store conversion

Behind every good store is a good manager and behind every good manager is a good process. CHRIS PETERSEN discusses how managers can improve their team’s sales conversions by using service to enhance the in-store experience. Read more »
A support network is invaluable for all

The power of a mentor

In this digital age, never before could the old maxim ‘cant see the forest for the trees’ be true however, solving some challenges of business can be as simple as hiring a mentor. DAVID BROWN reports. Read more »
Leaders need to ‘own’ all obstacles

There are two types of retail leaders - which one are you?

You don’t change staff behaviours and actions by talking about it; you change it by driving development daily. DOUG FLEENER outlines how to become a better sales-growth leader and coach. Read more »

The power of negative feedback

Feedback isn’t only about praise. Managers who become too concerned with building happy workplaces can overlook the importance of constructive and negative feedback on staff performance. JUSTIN REYNOLDS reports. Read more »
Fear can actually be a retailer’s ally

Fear: It's a retailer's best friend

Fear can be a powerful motivator for leaders as it spurns activity and rationalises decision-making. PAUL KEIJZER details how retailers can utilise this tool for good. Read more »
Are customers giving you 1-star ratings?

7 reasons customers are abandoning you

Perhaps you worked hard for years to build a loyal customer base, and now your customers are leaving your store in droves. STEVE DIGIOIA discusses what could have went wrong. Read more »
Ask customers for suggestions on how to improve service

Refresh your customer service

Retailers can obtain useful information when asking customers for suggestions. RICH KIZER & GEORGANNE BENDER call it their big question: “What one thing could we do to improve our customer care?” Read more »
Product assortment is a key factor

Use your data to boost loyalty and sales

Retailers in search of ways to boost loyalty and encourage repeat shopping need only look to their existing data for answers. Effective customer loyalty strategies can lead to extra sales. BRYAN PEARSON reports. Read more »

Measuring trends: keep up or miss out

In-store data can show retailers the next emerging trends, providing they know where to look. It’s a skill that’s worth learning, even if it might seem like a chore in the beginning. DAVID BROWN reports. Read more »
Use an independent accountant to reconcile the books

Retailers beware: Strategies to deal with staff theft

Internal theft is an ugly blight on retail trading. DAVID GELLER offers strategies to help. Read more »
Mission statements can help achieve success in tough times

Retail selling success: Hints & Tips

In times when trading is difficult, THOMAS YOUNG believes it’s good for organisations to go back to basics, and there’s no further back than reviewing a business’ mission statement. Read more »


Wednesday, 19 September, 2018 08:47pm
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