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Soapbox & Opinions
There are many e-commerce opportunities for retailers – and suppliers are here to help

With the acceleration of e-commerce during COVID-19 lockdowns, the time is right for retailers to integrate and invest in this side of their business, writes JOHN ROSE. Read more »
There can be no doubt that 2020 will be remembered beyond any other year for its political and health upheavals on a truly global scale. The year can also be seen as a culmination of an inglorious period for the watch and clock industry.

News
Watch fairs – European COVID flare-up brings 2021 Geneva cancellations

It was probably no surprise that the Geneva Watches & Wonders event scheduled for April 2021 has been cancelled. Formerly known as Salon International de la Haute Horlogerie, it will mean that the show will not have taken place for two years given that this year’s event was also cancelled earlier this year. Read more »

Soapbox & Opinions
It’s time to build a cross-generational bridge

The jewellery industry is facing the challenge of generational change – and it’s a case of evolve or get left behind, writes RICHARD MAYO. Read more »

Soapbox & Opinions
The importance of kindness post-COVID

When figuring out a strategy to survive the new reality of retail, the jewellery industry’s greatest strength is in our kindness and loyalty to each other, writes HELEN THOMPSON-CARTER. Read more »

Soapbox & Opinions
Jewellers should heed these pearls of wisdom

There are numerous opportunities for jewellers in the pearl category, particularly in providing care and maintenance services for strands and jewellery, writes JUNE MANN. Read more »

Soapbox & Opinions
Learning from the past, looking to the future

It is all too easy to fall into despair during tough times, but jewellery retailers and suppliers alike shouldn’t lose sight of opportunities or be afraid to adapt, writes DARREN ROBERTS. Read more »

Soapbox & Opinions
Jewellers need to embrace new opportunities in the watch category

Consumer behaviour has changed due to COVID-19, writes CATHERINE CRANER, who advises watchmakers and jewellers to adapt and take advantage by focusing on watch services. Read more »

Soapbox & Opinions
Where is the accountability and integrity in the jewellery industry?

With our industry association refusing to lead or enforce quality standards, how consumers can trust jewellers, asks EMIL OZER. Read more »

Soapbox & Opinions
For the love of natural diamonds

Your customers may already financially benefit from diamond mining before they even make a purchase, writes LOUISE McMANUS, who extols the many virtues of natural stones. Read more »

Soapbox & Opinions
Why are retailers so hesitant to invest in marketing?

Marketing is one of the highest priorities your business can have. If you’re not marketing it correctly, you’re not going to survive in the current retail environment, says GEORGINA STALEY. Read more »

Soapbox & Opinions
The only way to succeed is to put customers first

It’s easy to look at the current state of things within our industry and feel a sense of doom. Every year, another list of jewellers and manufacturers close their doors, some of which only a short time ago would have been considered good solid businesses.  Read more »

Soapbox & Opinions
The race towards an ethical future

To put it bluntly, the Australian jewellery industry isn’t playing catch-up when it comes to ethics. The truth is, we’ve barely left the starting line – and we really need to pick up the pace. Read more »

Soapbox & Opinions
Snapshot of the modern jeweller

We have all heard the saying, ‘Things aren’t the same as they were 20 years ago.’ That’s largely because of the Internet; not only is there competition between local jewellers, businesses are also competing with the rest of the world. Yet it’s essential for jewellers to embrace the technology available to them or be left behind. Read more »

Soapbox & Opinions
The jewellery community lacks opal knowledge

One of the biggest challenges for opal dealers is that a lot of jewellers don’t understand much – if anything – about opal, in terms of the nomenclature, how to identify them and how to value them. The result is that customers frequently go into jewellery stores and buy what they think is a solid opal, that turns out to be a doublet, a triplet or a synthetic opal. Read more »

Soapbox & Opinions
Accessing spare parts is the worst part of the watch industry

The big brands want us watchmakers to repair their watches, but they make getting the necessary spare parts maddeningly difficult, prohibitively expensive, or completely impossible. Read more »

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