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Search Results - Soapbox & Opinions

your search of 'Soapbox & Opinions' has 155 results.

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Soapbox & Opinions
Chasing the pink paper

Provenance has never been more important for collectors of rare diamonds and gemstones. WILLIAM GANT unveils the ‘mysteries’ of the fancy colour diamond market. Read more »

Soapbox & Opinions
Succession: The best laid plans of mice and men often go awry

The jewellery industry is one of the few spheres where a connection between family and business is common. GREVILLE INGHAM shares some lessons on business succession, learned the hard way. Read more »

Soapbox & Opinions
Taking a risk and coming out on top

Playing it safe in the jewellery industry is always tempting because the consequences for failure are dire. GERRI MAUNDER says risk-adverse behaviour closes the doors to success. Read more »

Soapbox & Opinions
Strengthen customer relations by lending a helping hand with coverage

Everyone wants to be protected in the event of a sudden disaster. LACHLAN RENSHAW says retailers have an important part to play in helping customers pursue quality insurance. Read more »

Soapbox & Opinions
Dealing with the intricacies of opal dealing

You know that 95 per cent of opals come from Australia, right? Wrong! RENATA BERNARD says that’s usually the first mistake when dealing with a customer in search of a quality opal. Read more »

Soapbox & Opinions
Tradition, technology and horse manure

Change is never easy, especially for businesses that firmly believe in ‘tried and true’ traditions in the face of disruptions. Floeting Diamond inventor IAN DOUGLAS explains why adaptability is vital to succeed in modern times. Read more »

Soapbox & Opinions
Resetting the jewellery industry from top to bottom

At the start of this New Year retailers and suppliers should focus on rebuilding and resetting the Australian jewellery industry back to where it once was, writes GARY FITZ-ROY Read more »

Soapbox & Opinions
Is responsible sourcing good for the people it seeks to protect?

Politicians, the media, and various organisations tell us every day to think about acting responsibly, however; HUGH BROWN asks: what does that mean? Read more »

Soapbox & Opinions
Anticipating – and exceeding – your customers' expectations.

VIRGINIA MOODY explains the importance of providing first-class customer service, both online and in-store, in an increasingly competitive retail environment. Read more »

Soapbox & Opinions
Let’s communicate – if only it was that easy!

Contact is key when it comes to retail, but too many retailers – and suppliers – are overwhelmed by the many different channels of communication, writes JOSHUA ZARB. Read more »

Soapbox & Opinions
Regulation is stifling Australia’s artisanal gemstone miners

An avalanche of bureaucracy and rising costs are burying small-scale mining businesses and crushing a vibrant industry’s potential, writes Lilo Stadler. Read more »

Soapbox & Opinions
Understanding how young consumers buy jewellery

Ryan Purdie-Smith discusses why jewellery retailers should put their customers first – particularly if they plan to appeal to younger shoppers. Read more »

Soapbox & Opinions
The tribulations of light

JOHN CHAPMAN explores how light impacts our perception of a diamond and the common mistakes and misconceptions jewellers may unwittingly harbour. Read more »

Soapbox & Opinions
The unexpected challenges of running a business in rural Australia

ROBYN SPARKE turns the focus towards jewellery retail in regional and rural areas, where population demographics impact businesses very differently than in major cities. Read more »

Soapbox & Opinions
Dispelling the myths and misconceptions about jewellery valuations

RIKKI MCANDREW explores how jewellery valuations have evolved over time and what jewellers and consumers can expect from a modern valuation. Read more »

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