Are your staff killing sales?

Don’t let staff member behaviour kill a potential sale. SHANE DECKER discusses how business owners and managers can learn to recognise and stop sale killing habits once and for all.

How much more money would retailers make if every customer who said, “I’ll be back” actually came back? Did you know that 93 per cent of those who say they’ll be back never return?

What’s important is that retailers don&rs...

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