Retail Edge launches cloud CRM for independent jewellers, consolidating customer communications across SMS, email, and social media with industry rollout set for Q1 of 2027.

Leon van Megen, general manager at Retail Edge Consultants

The Edge CRM: unified customer conversations at your fingertips. Manage multiple conversations, track appointments, monitor service jobs and orders, and respond to customer inquiries across all channels – all from one mobile inbox on your mobile.

The Edge CRM dashboard allows for real-time visibility across your entire operation. From client conversations to service jobs, to identifying high-value stock items, unassigned customer inquiries, and tasks needing immediate attention – manage your jewellery business in a single glance.