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Directory - Podium Software

376-390 Collins St,
Melbourne
VIC Australia 3000

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An award-winning technology company, developing cloud-based software which specialises in customer feedback and communication between businesses and consumers.
 
Download FREE eBook: It’s true that most searches start online, but where do they end? Is it on your website or a competitor’s? Learn how you can outrank others and stay on top.
 
Download FREE eBook: Learn how SMS marketing starts conversations and closes deals.
 
Download FREE eBook: It’s true that most searches start online, but where do they end? Is it on your website or a competitor’s? Learn how you can outrank others and stay on top.
 
Podium has introduced its latest marketing tool, Podium Campaigns, which allows businesses to build opt-in lists of recipients for mobile text-message campaigns.
Profile
Podium is a software platform that helps jewellers interact with their customers through SMS text messaging and influence purchase decisions by streamlining the collection and management of online reviews.

Podium modernises the way business happens locally with products designed to help businesses be found, chosen, and gain insight into their customers’ experience.

Here are some resources to help you:
• Download:'Complete Guide to Online Reviews'
• Download: 'Business Text Messaging Playbook'
• Become the top-rated jeweller in your area

Podium serves over 35,000 companies by conveniently facilitating millions of customer interactions. Headquartered in Lehi, Utah, USA (local office in Melbourne, VIC) and founded in 2014, Podium is currently backed by Accel, IVP, Summit Partners, GV (formerly Google Ventures), and Y Combinator.
Categories
Computer Systems / Software

Education / Training


Videos
Podium
117 1.7K 11.3M
A few years back, Eric (Co-Founder and CEO) got a frustrated call from his dad. His dad’s tire shop had plenty of happy customers, but only a handful of angry ones were leaving reviews. So we built a product that made getting more reviews as easy as sending a text. Launching in 2014, we set out to solve the same problem for local businesses everywhere, but we realized that messaging with customers wasn’t just the better way to get reviews—it’s the better way to do business. We’ve since built a multi-product platform that’s modernizing the way local business gets done. We are here to provide local businesses with everything they need to win. Get more reviews, collect payments, send text marketing campaigns, and centralize your communications—all from one easy-to-use platform. #Podium #PodiumLove #LocalBusiness #TheFutureIsLocal
05:29
9 Ways to Get More Reviews
17/09/2022
Did you know that roughly 86% of customers are willing to write reviews for local businesses? The tricky part is figuring out the right strategy to capture them. In this video, you'll learn: ► How to automate reviews ► How to ask for reviews on social ► How an online review management tool can help
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01:49
Introducing the NEW Podium Mobile Experience: Coming Fall 2022
15/09/2022
Podium is about to drop a major release of our mobile app soon for iOS and Android. Check out why we can't wait to share it with customers. Coming in early October for iOS and early November for Android! Can't wait? Join our beta program today! https://forms.gle/FhnvmyDBgV2dGkCm9
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06:46
Managing Your Online Reputation
10/09/2022
Building your online reputation is the key to success. In today's episode we're sharing tips for managing your online reputation. You'll learn: ► Why responding to reviews matters ► How to respond to positive reviews ► How to respond to negative reviews _______________ 0:00 Why a strong online r
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03:47
What's New in Podium: August 2022
6/09/2022
Learn about Podium's latest enhancements in under 5 minutes. We’re excited to show you updated Contact Profiles, scheduled messages, more on Podium Voice, and a new beta feature available to Payments users. Finally, see how you can save time and grow your business by connecting Apps you use thro
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05:59
Answering Your Questions About Online Reviews
3/09/2022
Revenue starts with a pipeline full of prospects. In order to build that pipeline, you need a well-built, well-maintained presence on Google. In this video, you’ll learn: ► How many reviews you need to improve your ranking ► Where and how often you should ask for reviews ► Why you should never bu
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06:59
How to Get a 5 Star Rating on Google
27/08/2022
A strong business starts with a strong online reputation. If you're trying to build a 5-star online reputation, we've got you covered. In this video, you’ll learn: ► The role reviews play in the online visibility of your business ► How and when to ask customers for reviews ► Which review sites ma
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06:42
How to set up your Google Business Profile
20/08/2022
In order to build your business, your future customers have to be able to find you. And where do people go to find anything and everything these days? Google. In this video, we go over: ► Why local businesses need a Google Business Profile ► The anatomy of an effective Google Business Profile ► T
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04:40
Why Online Reviews are Important for Local Businesses
13/08/2022
Reviews are the new word-of-mouth. An impressive 93% of consumers say online reviews impact purchase decisions and 65% say they read online reviews every week. In this video, you’ll learn: ► Why online reviews are so crucial for small businesses ► How and where to get started gathering reviews __
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03:23
What's New in Podium: July 2022
9/08/2022
Learn about Podium's latest enhancements in under 5 minutes. Starting off, Podium Voice is now available for most customers! Visit Podium.com/Voice to join the waitlist today. Next, we’re talking about all things Payments by introducing Card on File. See this video for more information https://y
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01:38
Noel Furnishings - Customer Success Story
2/08/2022
See how Podium helps Noel Furnishings modernize communication and shorten response times to improve their customer experience. Learn more about how local businesses everywhere are finding success with Podium: https://www.podium.com/customer-stories/
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02:39
Power Ford - Customer Success Story
2/08/2022
See how Podium helps Power Ford gather more leads and reviews, while delighting local customers along the way. Learn more about how local businesses everywhere are finding success with Podium: https://www.podium.com/customer-stories/
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02:00
State Street Jewelers - Customer Success Story
2/08/2022
See how State Street Jewelers utilizes Podium to increase sales and modernize their customer experience. Try Podium for free today: https://www.podium.com/
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02:52
Podium & BigCommerce Integration
27/07/2022
Let us walk you through how connecting BigCommerce and Podium can help your business succeed by keeping contacts in sync and automating text message communications.
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02:49
What's New in Podium: June 2022
12/07/2022
Learn about Podium's latest enhancements in under 5 minutes. First, we're highlighting two major integrations that help you work faster, improve your online reputation, and keep your key systems in sync. We also have new features to share in Podium Voice that our early adopters are loving. Rea
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04:07
What's New in Podium: May 2022
7/06/2022
Learn about Podium's latest enhancements in under 5 minutes. Starting off, we’re introducing the Podium Marketplace Beta - a new directory of applications that allows you, without Podium intervention, to automate your daily tasks, learn about and install apps, and connect tools you already use to
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02:58
Connect your favorite apps to the Podium Marketplace today.
7/06/2022
Join us for a walkthrough through the Podium Marketplace and the connection process.
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01:38
Integrating Podium with Quickbooks Online Tutorial
3/06/2022
Connecting your Quickbooks Online App to Podium is as simple as a few clicks. In this video tutorial, we take you through the entire connection process.
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03:38
Customizing Webchat Pro
28/05/2022
During this video, you’ll learn to answer common questions, customize the appearance of the Webchat widget, and set up a greeting for returning visitors.
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03:56
Installing Webchat
28/05/2022
During this video, you’ll learn to install Webchat on various content management systems, including WordPress and Shopify.
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03:59
Setting up Webchat
28/05/2022
During this video, you’ll learn to brand the appearance, create default messages, and set up locations for Webchat.
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02:03
Taking Payments Using Mobile Card Readers
28/05/2022
During this video, you’ll learn to take a payment using a mobile (sometimes called field) card reader.
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01:44
Setting Up Mobile Card Readers
28/05/2022
During this video, you’ll learn to connect your card reader to your mobile device.
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01:38
Using In Store Card Readers
28/05/2022
During this video, you’ll learn to take a payment using an in-store card reader.
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03:03
Setting Up In Store Card Readers
28/05/2022
During this video, you’ll learn to connect your reader to Wi-Fi and register it in Podium so you can begin taking payments.
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02:57
Sending Payment Requests on the Podium Mobile App
28/05/2022
During this video, you’ll learn how to request payments using the Podium mobile app.
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04:02
Refunds, Reminders & Cancellations
28/05/2022
During this video, you’ll learn to cancel payments, issue refunds, send reminders, and view unsuccessful payment requests. Finally, learn where to monitor bank deposits from Podium to your bank account.
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01:54
Sending Payment Requests in Podium
28/05/2022
During this video, you’ll learn to send a payment request in Podium.
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04:02
Connecting a Bank Account to Payments
28/05/2022
During this video, you'll learn how to connect a bank account to Payments in Podium.
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02:30
Creating Campaign Opt In Forms
28/05/2022
During this video you’ll learn to set up an opt-in form so customers can opt-in to your promotional messages.
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03:37
Creating & Sending Campaigns in Podium
28/05/2022
During this video you’ll learn how to create and send promotional text campaigns to subscribers.
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