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Search Results - Tips on Selling, August 2016

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Tips on Selling
Newsflash: there’s a difference between customer service and customer experience

If the customer experience is perfect, is customer service even necessary? ADAM TOPOREK is adamant the answer is yes, explaining that the line between the two is misleading and retailers need to understand why. Subscription required. Read more »

Tips on Selling
Watching your competitors? Here’s why you should

Everyone worries about competitors; some people even obsess over them. DAVID BROWN says rather than viewing the competition as a threat, smart retailers will look at what benefits they can glean from others. Subscription required. Read more »


Tuesday, 22 January, 2019 08:45am
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