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Directory
From Crucible to Creation: Jewellery's Ancient Roots

17/06/2026 • Samuel Ord

Gold was being cast, refined, and worn thousands of years before history was even written. SAMUEL ORD explores how the game hasn’t changed as much as you’d think. Read more »

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People have lost the plot over the new Swatch x Audemars Piguet launch. | Source: WIRED/Raphaelle Peltier

Editor's Desk
Walking the fine line between exclusivity and obscurity

11/06/2026 • Samuel Ord

People have lost the plot over the new Swatch x Audemars Piguet launch. Or, as SAMUEL ORD explains, they merely failed to see the plot twist. Read more »

Soapbox & Opinions
It never hurts to ask someone for a second opinion

08/06/2026

Be honest - are you working in your jewellery store, or on your jewellery store? MELANIE HANCOCK discusses the value small changes can have on the big picture. Read more »

My Bench
My Bench: Gong Zhang

08/06/2026

JUNE SPOTLIGHT:

Gong Zhang adores jewellery simply because it is beautiful. Read more »

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A journey map acts as a structured view of how employees interact with the organisation over time.

Business
How data can help improve your employee experience

08/06/2026 • Michael Hinshaw

Are you struggling to see the complete picture within your store? MICHAEL HINSHAW encourages you to reconsider how you manage employee experience. Read more »

Tools must not only detect negative sentiment but also understand its emotional depth and likely trajectory.

Business
Social listening: The future of the retail industry?

08/06/2026 • Donna St. Jean Conti

New tools and programs are headed for your industry. DONNA ST. JEAN CONTI explains an emerging new trend in retail business. Read more »

Customer experience should be woven into most communications internally.

Business
Customer experience? That's not my job!

08/06/2026 • Jeannie Walters

Does everyone in your store know how important they are? JEANNIE WALTERS encourages you to reinforce that fact. Read more »

South Australia is renowned for its connection with opal; however, did you know that diamonds have been found in the region too?

Gemstones
South Australia: A diverse landscape yet to be fully understood

08/06/2026 • Tanya Cerny

South Australia has a varied geology, which has provided a favourable environment for many different types of minerals and gems. South Australia is well known for its opal deposits; however, it also has a plethora of other minerals and gems. Read more »

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The leaders who consistently widen their perspective before reacting create stronger teams and better outcomes.

Business
Reflections on leadership in the retail business

07/06/2026 • Doug Fleener

You can’t control what happens outside your business, so don’t let that hold you back. DOUG FLEENER reflects on important lessons learned in business leadership. Read more »

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