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Use an independent accountant to reconcile the books

Retailers beware: Strategies to deal with staff theft

Internal theft is an ugly blight on retail trading. DAVID GELLER offers strategies to help. Read more »
Mission statements can help achieve success in tough times

Retail selling success: Hints & Tips

In times when trading is difficult, THOMAS YOUNG believes it’s good for organisations to go back to basics, and there’s no further back than reviewing a business’ mission statement. Read more »

Why are morning meetings more productive?

Driving a team to reach a shared goal requires owners to know what they want and what they need to do to get there. DAVID BROWN explains why a daily morning staff meeting is one of the best resources to bring to a business. Subscription required. Read more »

Business advice that rarely works

Businesses searching for a way to improve profitability and performance must consider many strategies, not all of which are going to work. DAVID SHARPE reports on the realities of some popular business advice. Subscription required. Read more »

Waging war: marketing vs sales

Should marketing be less of a focus than sales or are they equally important to retail businesses? DALE FURTWENGLER discusses the relationship between the two and if a peace treaty can be made. Subscription required. Read more »

Top performance review tips for managers

Striking a balance between praise and constructive criticism can make performance reviews more productive and satisfying for all parties. BARBARA CROWHURST outlines ways to get the most out of the process. Subscription required. Read more »

Why sales hiring is so hard to get right

Hiring quickly might help to fill short-term vacancies on the sales floor but GRETCHEN GORDON believes hasty decisions can dramatically increase resourcing costs. Read more »

Seven ways to respect customers

There are right and wrong ways to request customer data and DENYSE DRUMMOND-DUNN says using the right protocol is essential for establishing long-lasting customer relationships. Subscription required. Read more »

Achieve staff engagement with these five steps

Managers play a leading role in establishing and fostering employee engagement. PAUL KEIJZER outlines five ways to improve staff motivation and emotional well-being. Subscription required. Read more »

Irresistible tactics for busy people

Attracting attention is not only about making noise. As GRAHAM JONES reports, the type and quality of that noise really matters when it comes to generating customer leads. Subscription required. Read more »
Think hard before cutting resources

Don’t become invisible when cutting costs

Cutting resources might seem like a good idea when looking to shave costs but BARRY URQUHART reports businesses must be aware that such action can damage their market visibility and hurt their sales. Subscription required. Read more »
There are certain cues to help salespeople identify time-wasters

How to deal with time-wasting customers

Consumers who monopolise the attention of staff but still refuse to buy are time-wasters. THOMAS YOUNG advises teaching staff to recognise these qualities in a prospect and start reclaiming productivity immediately. Subscription required. Read more »


Sunday, 18 March, 2018 03:05pm
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