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Four signs you’re a bad manager

Managers who can identify signs that they’re not doing a great job will more easily improve as leaders. PAUL KEIJZER explains how monitoring staff can help determine where any shortcomings lie. Subscription required. Read more >>
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A positive experience should be a business-wide mandate

Forget the price and make buying positive

Forget price. Creating a positive buying experience is the best way to not only keep customers
coming back for more but also attract new business. SUE BARRETT reports. Subscription required. Read more >>
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Businesses should never underestimate the value of 'I don't'

Sell more by saying ‘I don’t’

Businesses love to say “I do”. In fact, the entire customer engagement market is built on that one statement; however, JEREMY MILLER believes jewellers should actually be saying the opposite if they want to succeed. Subscription required. Read more >>
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Six reasons to review jewellery repairs

Repairs offer significant revenue opportunities to retailers looking to boost their bottom line. DAVID BROWN reports on how jewellers can make the most out of their repairs divisions. Subscription required. Read more >>
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Image courtesy: <a href="http://bit.ly/2bgqGJe" target="_blank">Flickr/Leonid Mamchenkov</a>

Are jewellery salespeople worth their salt?

Businesses are reliant upon sales staff to bring in enough revenue to cover not only their own expenses but also all expenses. BRIAN JEFFREY reports salespeople who don’t do this are not worth their salt. Subscription required. Read more >>
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Image courtesy: <a href="http://bit.ly/29QUkCr" target="_blank">Flickr/Firesam!</a>

Always worrying? Here’s four tips to tackle workplace anxiety

Is it possible to be addicted to worry? Stress can affect creativity and productivity not only for the recipient but for other staff members also. AMYK HUTCHENS presents four tips for reducing anxiety. Subscription required. Read more >>
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Thinking big? Your small business doesn’t need to

Everyone thinks the premise of retail is the need to generate growth but what if growth isn’t that important after all? KARYN GREENSTREET explains why thinking big is no guarantee of success. Subscription required. Read more >>
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Finding light in the darkness: Sell more in uncertain times

The perfect time to improve any business is when competitors are worried about the sky falling. SUE BARRETT says retailers can get the jump on doomsayers with analysis, preparation and training. Subscription required. Read more >>
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Is your sales manager killing sales or making a killing?

Sales managers who are eternally frustrated with their sales teams may need to look inwards for answers. GRETCHEN GORDON says doing so will improve performance throughout the entire business. Read more >>
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Is jewellery strategic pricing dead?

How competitive is your pricing? Do you match your competitors? Given the accessibility of pricing information today, is it possible to price strategically? DALE FURTWENGLER reports. Subscription required. Read more >>
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Fear, a cat and a cold stove lid

Fear holds us back and yet fear exists in all aspects of life. KARYN GREENSTREET reveals how to recognise fears, acknowledge them and harness them to achieve your best potential. Subscription required. Read more >>
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Encouragement never goes astray

Inspire your staff and reap the benefits

Good management will drive teams to lofty heights but poor management will leave staff feeling uninspired. DOUG FLEENER discusses some behaviour to avoid when it comes to staff. Subscription required. Read more >>
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Wednesday, 25 January, 2017 04:11am
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