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Sorry state of (jewellery) affairs

The recent apology by industry magazine Jewellery World to event organiser Expertise Events would be laughable if it weren’t so serious. COLEBY NICHOLSON investigates the incident, the people involved and the subsequent fallout. Read more >>
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Image courtesy: <a href="" target="_blank">Flickr/Julie Walraven</a>

Secrets to finding better jewellery staff

Finding the right staff is an ongoing battle for most retailers. COLEBY NICHOLSON shares his tips for how jewellers can weed out the time-wasters looking for ‘any old’ job. Read more >>
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What does the JAA stand for?

The recent dispute between Pandora and Alex and Ani has again brought into question the relevance of the JAA. COLEBY NICHOLSON says the ‘peak industry body’ needs to rethink its purpose. Read more >>
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The hell zone and art of greeting customers

In this digital age, first impressions count more than ever. COLEBY NICHOLSON says salespeople have only a few seconds to make a good impression on a new customer, especially in the ‘hell zone’. Read more >>
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Battle of the jewellery brands

The recent arrival of a few high-profile international jewellery companies has ruffled feathers in the Australian market, leaving COLEBY NICHOLSON to believe that the biggest brand war yet may ignite in 2016. Read more >>
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Retail’s most powerful question for 2016

With the New Year underway, COLEBY NICHOLSON says jewellers should be taking inspiration from Emirates airline, which posed a vital question more than 10 years ago. Read more >>
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<em>Jeweller</em> looks at the <em>Hits & Misses</em> of the jewellery industry in 2015

Jeweller's Hits & Misses 2015

After a hectic 12 months and as jewellery retailers get set for what is hoped to be a very busy Christmas and New Year trading season, COLEBY NICHOLSON reviews 2015 with his annual list of the industry’s highs and lows. Read more >>
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Jewellers who swim with sharks might get eaten!

What type of jeweller are you? COLEBY NICHOLSON predicts that continuing change in consumer behaviour and the wider market will see two types of jewellery retailer. Read more >>
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We are not living in an age of disruption

Jewellers don't have to become blacksmiths

These days, traditional shopping strips are full of ‘For lease’ and ‘Vacancy’ signs. COLEBY NICHOLSON explains why this could be a good thing. Read more >>
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A modern-day De Beers advertisement

Would you consider ‘diamond’ a brand?

All too often the word ‘brand’ is confused with ‘label’. For example, a new product cannot be a brand because it has no heritage. However, COLEBY NICHOLSON found himself in an interesting debate about the legacy of ‘diamond’. Read more >>
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Ten years on and the 'next' Pandora

Who will be the ‘next’ Pandora? COLEBY NICHOLSON says that 10 years on, there are too many unworthy jewellery businesses getting in the way of the next big mega-trend. Read more >>
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Death of the jewellery sales rep

The best sales reps are worth their weight in gold. Unfortunately, their days might be numbered. COLEBY NICHOLSON calls on jewellers to consider life without the road warriors. Read more >>
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Sunday, 26 February, 2017 09:06pm
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