COVID-19 has also forced customers to reevaluate what’s most important to them. In our research we've discovered that while price is still at the top of the list, contactless services, including curbside delivery, are a close second.
Customers are interested in maintaining safe distances and will continue to visit businesses that offer what’s most important to them in the reopening phase.
More than 80% of consumers say they want pandemic-friendly services such as curbside delivery, contactless payments, and mobile communication, to remain even after restrictions are lifted. 89% say they are likely to return to a business they first visited because of pandemic-friendly services. And small businesses are listening.
In this guide, we’ll highlight four key steps to take as you reopen and prepare to reopen your business to the public. While restrictions can be difficult to navigate, you can prepare yourself to maintain excellent customer service, keep your customers and employees safe, and thrive in this new environment.
Explore in depth:
In a post-COVID world, businesses need to re-evaluate their business operations and adapt to the new normal
Podium outlines the 4 steps you need to take to reopen your business in detail
Discover how technology can streamline the reopening process
Sample Page:
Download the full version of this guide for free