Striking a balance between praise and constructive criticism can make performance reviews more productive and satisfying for all parties. BARBARA CROWHURST outlines ways to get the most out of the process. Read more »

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When consumers are about to make a purchase they will tell you, but not with words. They will send loud non-verbal signals, and BARBARA CROWHURST says the key is knowing how to read them. Read more »

It is possible for jewellers to employ amazing retail staff, so resist the temptation to employ unmotivated “casuals”. Barbara Crowhurst lists five simple acts that will drive up employee engagement and sales. Read more »