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Search Results - Steven Van Belleghem

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Puzzled? The key to customer engagement is always experience.

Business
Three steps to creating a great customer experience strategy

The best customer experience strategy encourages a bold vision and takes all staff along for the ride, writes STEVEN VAN BELLEGHEM. Read more »

Tips on Selling
Predicting the new customer experience

Brands are striving relentlessly to improve the customer experience with big data and new digital technologies. STEVEN VAN BELLEGHEM peers into the crystal ball and predicts how shopping will evolve even further in the years ahead. Read more »
Combining the digital and personal wins

Tips on Selling
Four characteristics of modern consumers

Retailers require a mix of human services and new technologies to meet the needs of today’s demanding consumer. STEVEN VAN BELLEGHAM reports. Read more »
Consumers still value personal touches

Tips on Selling
Navigate the future of customer relationships by embracing technology

As online shopping increases, STEVEN VAN BELLEGHEM says that customer relationship remains an important driver of loyalty – and retailers can boost it by understanding consumers’ digital expectations. Read more »

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