16/04/2024
Consumers increasingly value online reviews. SHEP HYKEN explains why you should actively pursue reviews for your store.
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16/04/2024
• David Brown
What can we learn from one of the most talked about people on Earth? DAVID BROWN reflects on the practices of an influential businessman.
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16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
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16/04/2024
• Barry Urquhart
Don’t be afraid to dream big. BARRY URQUHART discusses the importance of promoting your business in a post-pandemic retail landscape.
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08/03/2024
• David Brown
What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail.
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08/03/2024
• Dale Furtwengler
It’s human nature to make presumptions, but they can end in disaster. DALE FURTWENGLER explains how you can avoid making mistakes with self-reflection.
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08/03/2024
• Denyse Drummond-Dunn
Marketing campaigns are rarely successful without a thorough understanding of the target audience. DENYSE DRUMMOND DUNN asks an important question – how well do you know your customers?
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08/03/2024
• Simon Dell
What is a social media algorithm, and how does it affect your business? SIMON DELL breaks down the fundamentals of social media marketing.
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08/03/2024
• Ryan Estis
It’s been said that trust, not money, is the currency of business and life. RYAN ESTIS details an effective strategy to improve trust within your business.
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14/02/2024
• Beth Walker
There are so many marketing strategies and so little time. BETH WALKER offers advice on where to begin your marketing strategy.
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14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
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14/02/2024
• Graham Jones
Looking on the bright side of life is pleasant. GRAHAM JONES explains how unrealistic positivity can harm your business.
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14/11/2023
What lessons did we learn from the pandemic? MALCOLM SCRYMGEOUR reviews the current climate for Australian jewellery retailers.
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14/11/2023
• Shep Hyken
Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations.
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14/11/2023
• Simon Dell
How can your business make the most of the opportunities the internet presents? SIMON DELL explains the fundamentals of a successful digital marketing strategy.
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