Retail partnerships can help businesses leverage each other’s strengths to get ahead. FRANCESCA NICASIO discusses what retailers need to know when collaborating with other businesses. Read more »

Every business wants to make each year better than the last. FRANCESCA NICASIO presents steps that businesses can implement to help make 2017 the best year yet. Read more »

Dealing with customers who return their purchases isn’t fun for retailers; however, when handled properly, they can minimise returns or even capitalise upon them. FRANCESCA NICASIO reports. Read more »

Customers come in all shapes and sizes. According to FRANCESCA NICASIO, staff who can identify the different types will have a greater chance at sales success. Read more »

Recent studies show there is a chasm of misunderstanding between what customers want and what retailers think customers want. FRANCESCA NICASIO discusses ways to close that gap and better meet customer expectations. Read more »