There’s a shared understanding that this phrase represents a shift into doing business and life virtually, relying on digital interactions more than ever before.
We’ve heard stories of innovative businesses that have adapted overnight, facilitating their customers’ rapidly changing needs with awesome success. Will every business need to reinvent themselves to survive?
What are consumers looking for in the current circumstances, and how will that affect what they expect going forward after social restrictions lift?
Podium explores these important questions in this detailed analysis complete with market research and graphs to help you understand what steps to take next.
Explore in depth:
53% of consumers say they’ve avoided local businesses that don’t offer pandemic-friendly services
More than 1 in 10 consumers over 60 years old have received or exchanged text messages with a business in the last day
8 of 10 consumers want local businesses to continue offering pandemic-friendly services like contactless payments even after COVID-19
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