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Search Results - Richard Shapiro

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Tips on Selling
Significant retail trends in 2019

Large retailers are often at the cutting edge of consumer change. RICHARD SHAPIRO looks at some of the significant shifts gaining foothold in the US. Read more »

Tips on Selling
Important retail trends for 2018

There are several trends impacting how retailers conduct business and keep up with consumer expectations. RICHARD SHAPIRO sheds light on the critical developments for 2018. Read more »

Tips on Selling
Why customers need to ‘feel’ the attention

In the new sales landscape, customers value personal attention above price and product. Businesses that can provide it will build beneficial relationships and unlock sales. RICHARD SHAPIRO reports. Subscription required. Read more »

Feature Stories
Lifting the lid on retail trends

A raft of developments are emerging to meet changing consumer expectations. RICHARD SHAPIRO provides insight on the top trends to impact retailers in 2017. Read more »

Tips on Selling
Secrets to increasing repeat business

Customer bases are more vulnerable to poaching than ever before; however, it is still possible to create extreme customer loyalty and generate repeat business. RICHARD SHAPIRO reports. Subscription required. Read more »
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Tips on Selling
Your jewellery customers are under attack

The competition for customers is immense. RICHARD SHAPIRO analyses how traditional retailers can not only mitigate threats to their customer base but thrive well into the future as well. Subscription required. Read more »
Make customers feel special by listening

Tips on Selling
Shut up and listen to your customer

Listening is central to the selling process and is also at the core of good customer service practices. RICHARD SHAPIRO explains the true meaning and benefits of this crucial sales tactic. Subscription required. Read more »

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Sunday, 22 September, 2019 01:52am
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