14/03/2023
• Rich Kizer and Georganne Bender
Creating and delivering consistently good customer service is a battle that happens every day right on your sales floor. RICH KIZER and GEORGANNE BENDER share important advice on maximising your sales opportunities in 2023.
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13/03/2023
• Rich Kizer and Georganne Bender
Jewellery retail has changed significantly in recent years. RICH KIZER and GEORGANNE BENDER return to explain how you can avoid falling behind the competition.
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31/03/2022
• Rich Kizer and Georganne Bender
First impressions are undeniably lasting and in the retail business it can determine whether a customer enters or walks away from your store. Let KIZER AND BENDER share their knowledge to help you sell more.
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04/05/2021
• Rich Kizer and Georganne Bender
Today’s consumers want to feel connected to the businesses they purchase from – and being part of the local community goes a long way towards earning their trust and con dence, write RICH KIZER and GEORGANNE BENDER.
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09/02/2016
• Rich Kizer and Georganne Bender
Now that Christmas and the New Year sales period is over, it’s the perfect time to revise store presentation for the coming season. RICH KIZER and GEORGANNE BENDER report.
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02/11/2015
• Rich Kizer and Georganne Bender
It might seem basic but in the modern retail world where customer communication is possible 24/7, the simple act of answering the telephone is often overlooked. RICH KIZER and GEORGEANNE BENDER advise going back to the basics on old-fashioned telephone etiquette will set your store apart.
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