First impressions are undeniably lasting and in the retail business it can determine whether a customer enters or walks away from your store. Let KIZER AND BENDER share their knowledge to help you sell more. Read more »

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Now that Christmas and the New Year sales period is over, it’s the perfect time to revise store presentation for the coming season. RICH KIZER and GEORGANNE BENDER report. Read more »

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It might seem basic but in the modern retail world where customer communication is possible 24/7, the simple act of answering the telephone is often overlooked. RICH KIZER and GEORGEANNE BENDER advise going back to the basics on old-fashioned telephone etiquette will set your store apart. Read more »