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Search Results - Management, February 2015

your search of 'Management, February 2015' has 7 results.

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Get back to basics when looking to improve customer service

Showing up is half the battle

Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports. Subscription required. Read more »
It’s the thought, not price that counts

Staff love needn’t cost the world

For small businesses that often struggle to achieve financial goals set by management, employee recognition ideas can be a faraway thought. PAUL KEIJZER discusses how to reward staff without breaking the bank. Subscription required. Read more »
Tracking the right SKU metrics is crucial

Jewellers can do more with less

Retailers who employ assortment optimisation must make sure they do not drive away their best customers when cutting out stock lines. GRAEME MCVIE shares his tips for successful stock management. Subscription required. Read more »

Make a New Year’s Revolution

The start of a fresh year is the perfect time to make major changes in your business. David Brown says the time to plan is now but talking about change and initiating change are two very different steps. Subscription required. Read more »

Avoiding the post-Christmas crash

Staff usually come crashing down after the highs of Christmas and New Year sales but Leonard Zell says managers who set an environment based on enthusiasm can ensure stores remain productive and profitable. Subscription required. Read more »

Throw me the money!

The post-Christmas months often present the only opportunity each year for owners to invest their cash surpluses back into the advancement of their businesses. David Brown reports. Subscription required. Read more »
Image courtesy: <a href="" target="_blank">Free People</a>

Stop the cringe and seal the sale

Every retailer has staff who exhibit in-store behaviour that stifles sales, often without anyone knowing it. BOB PHIBBS examines seven toxic habits that hamper. Read more »


Thursday, 17 January, 2019 10:28pm
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