18/02/2015
• Shep Hyken
Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports.
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18/02/2015
• Paul Keijzer
For small businesses that often struggle to achieve financial goals set by management, employee recognition ideas can be a faraway thought. PAUL KEIJZER discusses how to reward staff without breaking the bank.
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18/02/2015
• Graeme McVie
Retailers who employ assortment optimisation must make sure they do not drive away their best customers when cutting out stock lines. GRAEME MCVIE shares his tips for successful stock management.
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21/01/2015
• David Brown
The start of a fresh year is the perfect time to make major changes in your business. David Brown says the time to plan is now but talking about change and initiating change are two very different steps.
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21/01/2015
• Leonard Zell
Staff usually come crashing down after the highs of Christmas and New Year sales but Leonard Zell says managers who set an environment based on enthusiasm can ensure stores remain productive and profitable.
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21/01/2015
• David Brown
The post-Christmas months often present the only opportunity each year for owners to invest their cash surpluses back into the advancement of their businesses. David Brown reports.
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21/01/2015
• Bob Phibbs
Every retailer has staff who exhibit in-store behaviour that stifles sales, often without anyone knowing it. BOB PHIBBS examines seven toxic habits that hamper.
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