Extraordinary times call for adaptive retailing solutions. CHRIS PETERSEN reveals the new paradigm for selling in the omnichannel age – and how you can maximise your results by shifting to a different service framework. Read more »

The internet of things can offer insights into what customers really care about. CHRIS PETERSEN reveals how retailers can leverage this emerging technology sector for a more effective selling strategy. Read more »

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Customers are evolving and retail metrics must evolve with them if retailers are to leverage the information they need in an omni-channel marketplace. CHRIS PETERSEN reports. Read more »

Customer experience is crucial in today’s consumer-centric environment. CHRIS PETERSEN discusses the ingredients that make for strong experiences and what retailers can learn from the entertainment industry. Read more »