16/07/2014
• Doug Fleener
The right and wrong ways to engage a customer can determine if a sale will happen before it even begins. Doug Fleener presents three steps sure to help jewellery salespeople go to the next level.
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16/07/2014
• Rick Segel and Matthew Hudson
Selling in multiples is how retailers get ahead. Rick Segel and Matthew Hudson say the difference between closing one item and two items is the difference between a good and great salesperson.
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16/07/2014
• Leonard Zell
The difficult customer is a common excuse for jewellery store staff who struggle to sell but there are ways to turn all customers into sales. Leonard Zell reports.
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16/07/2014
• Richard Ruff
Consumer habits might have dramatically changed over the past five years, but Richard Ruff says that most businesses have not adapted their selling techniques to cater for the new consumer.
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25/06/2014
• Barry Urquhart
Traditional customer service has given way to the pursuit of an overall customer experience. The winners of customer loyalty will be businesses that provide the ambiance its customers seek. Barry Urquhart reports.
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25/06/2014
• Ian Altman
How can businesses stand out from competitors? How will the economy impact business growth? Ian Altman predicts the trends that will shape sales and business development for retailers.
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25/06/2014
• Bryan Young
By now, every retailer or supplier should be using social media as part of their marketing plan. In this article Bryan Young, CEO of Retail Rescue, explains why and how.
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