14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
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11/09/2023
• Jeannie Walters
Customers may come and go. JEANNIE WALTERS says that the impression your business leaves on a customer can live forever.
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31/03/2022
• Jeannie Walters
2021 was another year of uncertainty for retailers due to the global pandemic. However, despite the challenges, there was still plenty of opportunities to improve your business, and lessons to take into the future, JEANNIE WALTERS explains.
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19/11/2021
• Jeannie Walters
Oddly enough, customers who are close to ‘leaving’ your business can be very valuable, but only if you know how to recognise them. JEANNIE WALTERS reports
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01/09/2021
• Jeannie Walters
Jeannie Walters offers strategies for businesses as they adapt for the future retail environment – and rapidly shifting consumer behaviour.
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01/06/2021
• Jeannie Walters
When it comes to customer service, the smallest details can be the difference between making the sale and losing a customer, writes JEANNIE WALTERS.
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08/04/2021
• Jeannie Walters
Giving attention to the relationship between your business and its customers pays dividends, writes JEANNIE WALTERS, who advises on the simple ways to keep your store in high regard.
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17/03/2020
• Jeannie Walters
For some employees, providing outstanding customer service comes naturally – and their talents can be used to enhance your whole team, writes JEANNIE WALTERS.
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06/06/2019
• Jeannie Walters
When it comes to your business, some opinions can be very hard to hear – but JEANNIE WALTERS explains why it’s actually best to bite the bullet and accept all feedback, no matter how bad it sounds at first.
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23/06/2017
• Jeannie Walters
Ever had to deal with a customer who was really angry? It generally takes a lot for people to get red-in-the-face mad but JEANNIE WALTERS says staff who get to the root cause of the issue will learn from the experience.
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19/09/2014
• Jeannie Walters
The customer experience is everything and retail stores that can’t provide it will haemorrhage sales. What about consumer loyalty? Forget it. Loyalty is dead. Jeannie Walters reports.
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