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Search Results - Jeannie Walters, Tips on Selling

your search of 'Jeannie Walters, Tips on Selling' has 4 results.

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The smallest moments can have a large impact on sales success.

Tips on Selling
The importance of ‘micro-moments’ – or, why you should sweat the small stuff

When it comes to customer service, the smallest details can be the difference between making the sale and losing a customer, writes JEANNIE WALTERS. Read more »
Identifying and rewarding your best customer service employees is critical.

Tips on Selling
Are you making the most of your customer service superstars?

For some employees, providing outstanding customer service comes naturally – and their talents can be used to enhance your whole team, writes JEANNIE WALTERS. Read more »
The event of an angry customer can become an opportunity to build a stronger relationship.

Tips on Selling
You can win big when customers are furious

Ever had to deal with a customer who was really angry? It generally takes a lot for people to get red-in-the-face mad but JEANNIE WALTERS says staff who get to the root cause of the issue will learn from the experience. Read more »
Evaluate. innovate. repeat – a mantra for customer satisfaction

Tips on Selling
The mass extinction of loyal customers

The customer experience is everything and retail stores that can’t provide it will haemorrhage sales. What about consumer loyalty? Forget it. Loyalty is dead. Jeannie Walters reports. Subscription required. Read more »

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