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Search Results - Jeannie Walters, Business

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Any successful AI implementation requires you to have a clear purpose and measurable goal. What do you intend AI to accomplish?

Business
Take customer experience to a new level: Part II

Artificial Intelligence has changed the retail game. JEANNIE WALTERS reveals why it’s important to stay on top of evolving trends. Read more »
Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalisation and advocating for customers simultaneously.

Business
Take customer experience to a new level: Part I

Artificial Intelligence is reshaping retail. JEANNIE WALTERS explains how your business can benefit from AI programs. Read more »
Quality is an interesting word in business. We toss it around when discussing products, describing them as ‘high quality’ or lacking it altogether. But what is the meaning of quality? | Source: Adobe Stock

Business
What does quality mean to your customers?

Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is. Read more »
The peak-end rule, introduced by academics in the 1990s, suggested that people are much more likely to remember a highlight of an event that occurs at either the beginning or the end of a journey.

Business
How do you treat your customers after they leave?

Customers may come and go. JEANNIE WALTERS says that the impression your business leaves on a customer can live forever. Read more »
Utilise root cause analysis and customer journey-mapping.

Business
Prepare your business to face the expected unexpected

2021 was another year of uncertainty for retailers due to the global pandemic. However, despite the challenges, there was still plenty of opportunities to improve your business, and lessons to take into the future, JEANNIE WALTERS explains. Read more »

Business
Reduce customer churn: 5 ways to understand at-risk customers

Oddly enough, customers who are close to ‘leaving’ your business can be very valuable, but only if you know how to recognise them. JEANNIE WALTERS reports Read more »

Business
Unravelling the all-important clues: What will customers want next?

We live in a time of rapidly changing consumer behaviour, and it can be difficult to keep up. JEANNIE WALTERS provides strategies for businesses to adapt to the evolving retail landscape. Read more »
Customers are more loyal to businesses they know and trust.

Business
Three golden rules for investing in relationships with customers

Giving attention to the relationship between your business and its customers pays dividends, writes JEANNIE WALTERS, who advises on the simple ways to keep your store in high regard. Read more »

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