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Search Results - Dale Furtwengler

your search of 'Dale Furtwengler' has 11 results.

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Presumptions are like emotions; they’re automatic responses to the situations we face.

Business
Beware presumptions! They’re a management trap you must avoid

It’s human nature to make presumptions, but they can end in disaster. DALE FURTWENGLER explains how you can avoid making mistakes with self-reflection. Read more »
Encouraging customers to provide feedback can create a platform for addressing concerns before they escalate to negative reviews. | Source: Shutterstock

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Turn your negative reviews into positive experiences

Even the best businesses must deal with negative feedback from time to time. DALE FURTWENGLER explains how you can avoid making a bad situation worse with conflict resolution. Read more »
Potential is inherently unknown. Who among us knows what our true potential is? | Source: Shutterstock

Business
It’s time to move on from the myth of ‘potential’

In the jewellery trade, it’s natural for business owners to want to get the most they can out an employee. DALE FURTWENGLER  explains why that’s the wrong approach to leadership. Read more »
To learn, grow and progress we need people who see things we don’t see.

Management
The art of counterintuitive thinking

By forcing ourselves to think outside the box and by forgetting preconceived notions we can find solutions to problems otherwise hidden from sight. DALE FURTWENGLER explains that abandoning intuition is sometimes the wisest move. Read more »
Offer reasons why your price is higher

Tips on Selling
Reality Check! "Your price is too high!"

Too often, stores are paranoid about price without realising that a high pricing strategy brings benefits that outweigh discounting. DALE FURTWENGLER reports. Read more »

Management
Waging war: marketing vs sales

Should marketing be less of a focus than sales or are they equally important to retail businesses? DALE FURTWENGLER discusses the relationship between the two and if a peace treaty can be made. Read more »

Feature Stories
Jewellery lessons from a mechanic

Up-selling relates to more than product. DALE FURTWENGLER asks if additional charges should be set for services and what the resulting impacts might be. Read more »

Management
How to solve the productivity puzzle

Many successful people attribute success to their ability to focus their time, effort and energy but choosing the right tasks for the moment is a big part of the productivity puzzle. DALE FURTWENGLER reports. Read more »

Tips on Selling
Don’t discount the customer experience

What are the odds that discounting will lead to a positive customer experience? DALE FURTWENGLER encounters and reacts to common discounting scenarios to illustrate the impact of various approaches. Subscription required. Read more »
Image courtesy: <a href="http://bit.ly/2cvbDtc" target="_blank">Flickr/Thomas8047</a>

Tips on Selling
Break your jewellery discounting habit now

The easiest strategy in retail is to slash prices even when it undermines business and store values. DALE FURTWENGLER discusses why discounting is still such a hard habit to break. Subscription required. Read more »

Management
Is jewellery strategic pricing dead?

How competitive is your pricing? Do you match your competitors? Given the accessibility of pricing information today, is it possible to price strategically? DALE FURTWENGLER reports. Subscription required. Read more »

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