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                                01/06/2021
                                 • David Brown
                             The key to managing a business – and a life – is balance, and that means identifying which tasks to prioritise and which to delegate, or abandon altogether, writes DAVID BROWN.
								
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                                01/06/2021
                                 • Jeannie  Walters
                             When it comes to customer service, the smallest details can be the difference between making the sale and losing a customer, writes JEANNIE WALTERS.
								
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                                31/05/2021
                                 • Arabella Roden •  Former editor
                             Mehul Choksi, the uncle of disgraced diamond jewellery mogul Nirav Modi, has been arrested in the Caribbean.
								
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                                31/05/2021
                                 • Greg Gladman
                             Retail managers often take on the role of coach, writes GREG GLADMAN, who advises they employ a strategic, individual approach when training each member of their sales team.
								
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                                31/05/2021
                                 • Denyse Drummond-Dunn
                             Writing a marketing plan is easy – writing an effective marketing plan can be a much trickier proposition, explains DENYSE DRUMMOND-DUNN, who advises taking a question-based approach to the task.
								
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                                31/05/2021
                                 • Alex Fetanat
                             How well do you understand your online sales strategy and could you benefit from automation? ALEX FETANAT discusses organising your e-commerce strategy with the funnel model.
								
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