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Search Results - Shep Hyken, Business

your search of 'Shep Hyken, Business' has 3 results.

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Sometimes, meeting expectations is a perfect experience. | Source: Alexa Joy/Adobe Stock

Business
It’s 'out of our control’ is not a good enough excuse!

Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations. Read more »
To put it in dating terms, everything else was courting the customer. Once the customer decides to buy, it’s like you’ve proposed to them, and they said yes. | Source:Shutterstock

Business
Customer service and dating: they’re not so different!

Looking to improve your customer service technique? Shep Hyken encourages you to learn from your dating experiences. Read more »
Seems simple, right? A typical customer wants someone to be nice to them, with a willingness to take care of them.

Business
Quality customer service always beats out pricing

Retailers often work hard chasing a balance between quality customer service and appealing product pricing. SHEP HYKEN explains why one is so much more important than the other. Read more »

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