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Search Results - Shep Hyken

your search of 'Shep Hyken' has 7 results.

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Sometimes, meeting expectations is a perfect experience. | Source: Alexa Joy/Adobe Stock

Business
It’s 'out of our control’ is not a good enough excuse!

Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations. Read more »
Going the extra mile for customers by breaking rules when appropriate can foster a sense of trust and loyalty. Customers are more likely to stay loyal to a brand that demonstrates a willingness to prioritize their needs. | Source: Freepik

Management
Don’t be afraid to break the rules

Do your employees understand the line in the sand? SHEP HYKEN encourages you to ‘break the rules’ to demonstrate your commitment to your employees. Read more »
To put it in dating terms, everything else was courting the customer. Once the customer decides to buy, it’s like you’ve proposed to them, and they said yes. | Source:Shutterstock

Business
Customer service and dating: they’re not so different!

Looking to improve your customer service technique? Shep Hyken encourages you to learn from your dating experiences. Read more »
Seems simple, right? A typical customer wants someone to be nice to them, with a willingness to take care of them.

Business
Quality customer service always beats out pricing

Retailers often work hard chasing a balance between quality customer service and appealing product pricing. SHEP HYKEN explains why one is so much more important than the other. Read more »
Employees are often the only representatives of a business in contact with customers, so ensure that your focus remains on keeping them informed and educated with proper service training.

Tips on Selling
The aim of customer service stays the same

The industry is always changing the way it delivers customer service but is customer service itself any different? SHEP HYKEN offers retailers a customer-focused service refresher. Read more »

Feature Stories
Secrets to keeping up with customer buying habits

A crucial feature of managing a modern retail business is the ability to keep up with evolving consumer buying habits. As SHEP HYKEN reports, businesses that can’t do this risk being left behind. Read more »
Get back to basics when looking to improve customer service

Management
Showing up is half the battle

Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports. Subscription required. Read more »

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