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Search Results - Shep Hyken

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Employees are often the only representatives of a business in contact with customers, so ensure that your focus remains on keeping them informed and educated with proper service training.

Tips on Selling
The aim of customer service stays the same

The industry is always changing the way it delivers customer service but is customer service itself any different? SHEP HYKEN offers retailers a customer-focused service refresher. Read more »

Feature Stories
Secrets to keeping up with customer buying habits

A crucial feature of managing a modern retail business is the ability to keep up with evolving consumer buying habits. As SHEP HYKEN reports, businesses that can’t do this risk being left behind. Read more »
Get back to basics when looking to improve customer service

Management
Showing up is half the battle

Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports. Subscription required. Read more »

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