14/11/2023
• Shep Hyken
Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations.
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10/08/2023
• Shep Hyken
Do your employees understand the line in the sand? SHEP HYKEN encourages you to ‘break the rules’ to demonstrate your commitment to your employees.
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04/07/2022
• Shep Hyken
Retailers often work hard chasing a balance between quality customer service and appealing product pricing. SHEP HYKEN explains why one is so much more important than the other.
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05/03/2018
• Shep Hyken
The industry is always changing the way it delivers customer service but is customer service itself any different? SHEP HYKEN offers retailers a customer-focused service refresher.
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23/06/2017
• Shep Hyken
A crucial feature of managing a modern retail business is the ability to keep up with evolving consumer buying habits. As SHEP HYKEN reports, businesses that can’t do this risk being left behind.
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18/02/2015
• Shep Hyken
Elementary to most but practiced by few, customer service remains an enigma. Businesses looking to improve in this area should forget about exceeding expectations until they’ve learnt to meet them. SHEP HYKEN reports.
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