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South Australia is renowned for its connection with opal; however, did you know that diamonds have been found in the region too?

Gemstones
South Australia: A diverse landscape yet to be fully understood

South Australia has a varied geology, which has provided a favourable environment for many different types of minerals and gems. South Australia is well known for its opal deposits; however, it also has a plethora of other minerals and gems. Read more »
Customer experience should be woven into most communications internally.

Business
Customer experience? That's not my job!

Does everyone in your store know how important they are? JEANNIE WALTERS encourages you to reinforce that fact. Read more »
A journey map acts as a structured view of how employees interact with the organisation over time.

Business
How data can help improve your employee experience

Are you struggling to see the complete picture within your store? MICHAEL HINSHAW encourages you to reconsider how you manage employee experience. Read more »
Tools must not only detect negative sentiment but also understand its emotional depth and likely trajectory.

Business
Social listening: The future of the retail industry?

New tools and programs are headed for your industry. DONNA ST. JEAN CONTI explains an emerging new trend in retail business. Read more »

My Bench
My Bench: Gong Zhang

JUNE SPOTLIGHT:
Gong Zhang adores jewellery simply because it is beautiful. Read more »

Soapbox & Opinions
It never hurts to ask someone for a second opinion

Be honest - are you working in your jewellery store, or on your jewellery store? MELANIE HANCOCK discusses the value small changes can have on the big picture. Read more »
The businesses moving ahead are scaling their systems rather than just demanding more effort.

Business
Focus on the things that matter

Winter is coming for jewellery retailers – are you prepared? LEON VAN MEGEN encourages jewellery retailers to get their house in order. Read more »
An Australian jewellery business has confirmed a cyber incident after hackers claimed they accessed the company's systems and stole more than half a terabyte of data. | Source: Gregory Jewellers

News
Australian jewellery retailer confirms cyber attack

An Australian jewellery business has confirmed a cyber incident after hackers claimed they accessed the company's systems and stole more than half a terabyte of data. Read more »
An Adelaide jewellery retailer was recognised with a top industry prize at this year’s Australian Small Business Champion Awards. | Source: Bell & Brunt Jewellers

News
Adelaide jeweller Bell & Brunt recognised at national awards

An Adelaide jewellery retailer was recognised with a top industry prize at this year’s Australian Small Business Champion Awards. Read more »
The World Jewellery Confederation (CIBJO) has issued another urgent warning to the broader industry about individuals fraudulently claiming to represent the organisation. | Source: CIBJO

News
CIBJO warns of another case involving fraudulent claims

The World Jewellery Confederation (CIBJO) has issued another urgent warning to the broader industry about individuals fraudulently claiming to represent the organisation. Read more »
A film about the Louvre Museum's jewellery heist is in development, according to the French trade media. | Source: The Korea Herald

News
Louvre Museum’s jewellery heist set for the silver screen

A film about the Louvre Museum's jewellery heist is in development, according to the French trade media. Read more »
New data has found that India exported more polished lab-created diamond carats than natural diamond, a significant symbolic shift for the global jewellery trade. | Source: Shutterstock

News
Tipping the scales: New milestone for lab-created diamonds

New data has found that India exported more polished lab-created diamond carats than natural diamond, a significant symbolic shift for the global jewellery trade. Read more »
The most valuable jadeite necklace to appear at auction over the past decade has commanded a staggering return in Hong Kong. | Source: Christie's

News
$35 million return for jadeite necklace at auction

The most valuable jadeite necklace to appear at auction over the past decade has commanded a staggering return in Hong Kong. Read more »
The Gemological Institute of America (GIA) has confirmed it will take a 30 per cent shareholding in Tracr, the De Beers Group’s diamond tracing platform. | Source: Engineering News

News
GIA acquires one-third stake in diamond tracing platform

The Gemological Institute of America (GIA) has confirmed it will take a 30 per cent shareholding in Tracr, the De Beers Group’s diamond tracing platform. Read more »
India’s Gem & Jewellery Export Promotion Council (GJEPC) has become a member of the Natural Diamond Council (NDC). | Source: GJEPC

News
GJEPC becomes member of Natural Diamond Council

India’s Gem & Jewellery Export Promotion Council (GJEPC) has become a member of the Natural Diamond Council (NDC). Read more »

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