CaratIQ is an AI-based operating system for jewellery stores, providing cloud-based point-of-sale, inventory, customer relationship management, repairs, custom jobs, communications, reporting, e-commerce integrations, and AI tools on a unified platform.
Under this agreement, Nationwide members will be able to use CaratIQ to access group resources, including the Repair Price Book and the Retail Management Report.
The integration is designed to help jewellers reduce manual work and improve decision-making. Nationwide general manager Glen Pocklington said it will help members run their stores with greater clarity and control.
“This partnership represents an exciting step forward for our members,” Pocklington told Jeweller.
“Jewellery retail is becoming more customised, more considered and more relationship-driven. Retailers need systems that help them capture meaningful customer information, build a clearer picture of each customer’s preferences, milestones and product interests, and communicate with them in a more relevant way.
He added: "CaratIQ brings that together in a modern cloud-based platform with an intuitive interface that younger, customer-facing retail teams can understand and adopt quickly.”
CaratIQ was founded by Ryan Abdullah and is based in the US. Abdullah said that a partnership with Nationwide Jewellers was a logical ‘next step’ for the company as it entered the region’s market.
"We are incredibly excited to partner with Nationwide and expand our commitment to both the Australian and New Zealand jewellery markets," he said.
"Nationwide has built a trusted community of more than 400 jewellery stores, and this partnership allows us to bring purpose-built technology to a major network of independent retailers. We see Australia & New Zealand as a significant growth markets for CaratIQ, and this is an important step in deepening our ties with jewellers across the region."
CaratIQ and Nationwide will both be exhibiting at the International Jewellery Fair in Sydney from 22-24 August 2026. Members and retailers will be able to learn more about the partnership, see the platform in action, and explore how CaratIQ can support their stores.
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