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An effective customer relationship management (CRM) system can be transformative for a business if used effectively.

Business
Customer Relationship Management Software: It might be your best asset

Just now • David Brown

Are you making the most of the business tools at your disposal? DAVID BROWN encourages you to maximise the opportunities presented by software. Read more »

Artificial Intelligence (AI) is no longer a futuristic concept; it’s here, and it’s already shaking up the retail industry.

Business
AI in Retail: Can it change your business?

23/06/2025 • David Brown

Welcome to the world of tomorrow! DAVID BROWN discusses the impact AI tools will have on your jewellery business. Read more »

The key is to start each day as if you owe a debt to productivity. You wake up in the red, and your job is to pay it off before you go to sleep.

Business
Getting addicted to productivity as a business owner

06/05/2025 • David Brown

Never forget - from little things, big things grow. DAVID BROWN outlines a strategy to get the most out of each day. Read more »

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Setting clear expectations fosters accountability, and provides a framework for monitoring progress towards resolution, and makes everyone aware of what is expected going forward.

Business
Successful steps to effectively onboarding a new employee

09/04/2025 • David Brown

Making the most of any new hire’s enthusiasm is critical. DAVID BROWN offers advice on providing a smooth introduction to your store. Read more »

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In today's fast-paced, ever-changing world, being versatile and having multiple skills is often seen as a valuable asset in sports and business.

Business
Curse of Competence: Can being capable work against you?

11/02/2025 • David Brown

Versatility and adaptability are admirable traits in business. DAVID BROWN encourages retailers to avoid stretching themselves too thin. Read more »

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Finding your unique intersection begins with a self-assessment of your skills and interests. | Source: Jamey Schrier

Business
How skill interaction can define your business

01/10/2024 • David Brown

What sets your business apart from its competitors? DAVID BROWN explains the value of combining skills. Read more »

Getting your stock assortment right is a delicate dance. Yes, holiday classics like festive decorations and timeless gifts are must-haves.

Business
Getting ready for the most important time of year

12/09/2024 • David Brown

The holiday period is often crucial for jewellery retailers. DAVID BROWN explains how to put your best foot forward. Read more »

To fix an issue, we must understand how it occurred.

Business
Lessons in psychology from Charlie Munger

07/08/2024 • David Brown

To fix an issue, we must understand how it occurred. DAVID BROWN explores the psychology behind decision-making. Read more »

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A business that meets the fundamental human needs is more likely to thrive and create lasting value for all stakeholders.

Business
Understanding the six basic human needs

05/07/2024 • David Brown

We’re not so different, you and I. DAVID BROWN outlines the fundamental desires of customers and employees. Read more »

Passing a business comes with many challenges, and it’s just a matter of your successors' competence or spending habits.

Business
Planning for the future: The secret to successful succession

12/06/2024 • David Brown

Who will sit on the throne when you’re gone? DAVID BROWN explains the importance of a smooth transition. Read more »

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Overcoming inertia in business is a continuous journey that requires commitment and leadership. | Source: Adobe Stock

Business
Overcoming inertia in your jewellery business

07/05/2024 • David Brown

Is your jewellery business stuck in a rut? DAVID BROWN reveals the secret to breaking free from the bad habits in your business. Read more »

Love him or hate him; there is no doubting the tremendous success and understanding that Elon Musk has achieved over the last 30 years in business. | Source: New Scientist

Business
Five lessons you can learn from a high-profile business leader

16/04/2024 • David Brown

What can we learn from one of the most talked about people on Earth? DAVID BROWN reflects on the practices of an influential businessman. Read more »

In the competitive landscape of the jewellery industry, a store's success often hinges on its staff's expertise and skills.

Business
Products and sales: For your business, it's a game of two halves

08/03/2024 • David Brown

What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail. Read more »

The busiest period of the year is upon us, and as overwhelming as it can be, it is also the most profitable time of the year – and you must be prepared. | Source: Freepik

Business
December is nearly here – are you ready?

05/10/2023 • David Brown

Are you ready to make the most of the busiest stretch? DAVID BROWN encourages you to be well-prepared for the holiday trading period. Read more »

Your business will have several loyal customers responsible for driving a significant percentage of your sales, and responsible for advocating your business to others. | Source: Freepik

Business
Selling: Everything starts from a solid core

11/09/2023 • David Brown

The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales. Read more »

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