12/02/2018
Each month Jeweller's Soapbox presents the various voices of Australia's diverse jewellery industry. From young gemmologists to bench veterans, explore the multi-faceted challenges and observations of others in the trade.
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20/03/2017
A raft of developments are emerging to meet changing consumer expectations. The question is how will they impact retailers and possibly force them to rethink their business strategies?
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16/02/2017
The pearl has a long history but its modern-day iteration is far from old fashioned. Capitalise on current customer hype by embracing this season’s trends.
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05/04/2016
The rise of CAD/CAM is upon us but rather than posing a threat to the jewellery trade, this new manufacturing technology is fuelling an industry revival and helping jewellers meet the demands of today’s consumer.
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19/08/2015
If you thought a pink diamond was a pink diamond, think again! Sure, there’s a world of difference between a natural and synthetic stone, but did you realise there’s also a world of difference between an Australian pink diamond and all others?
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26/08/2014
Retail experts worldwide have advised against approaching a customer with, “May I help you?” So why do jewellery store staff continue with the practice?
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06/05/2014
European jewellery brands have continued their invasion Down Under – and they’re not looking to slow down. So what is it that makes them so popular?
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06/04/2014
There’s no denying the retail landscape has altered in the past 10 years, and while consumers have dramatically changed, many retailers have a misconstrued version of what constitutes an engaging customer experience.
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11/03/2014
Nothing irks a jeweller more than the topic of store leases. Most believe they are unfairly treated when it comes to shopping centre rents with many finding themselves trapped in unrealistic leasing agreements.
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03/02/2014
The Christmas trading period is over and you should have plenty of cash around but this might not be the right time to knock down some of that bank loan or start those store renovations.
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27/08/2013
Retailers who ignore female shoppers do so at their own peril as the fairer sex are estimated to make 80 per cent of all purchasing decisions. Learn the sales and marketing secrets required to lure women.
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