16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
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08/03/2024
• David Brown
What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail.
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16/08/2022
• David Brock
Quality over quantity is one of the most well-known pieces of business wisdom, however how many salespeople ever stop and think about what it really means? DAVID BROCK explores the simple math behind an important business philosophy.
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27/07/2019
• William Comcowich • Contributor
There’s an easy way to enrich your digital content – utilising compelling statistics will help you to earn credibility with readers and make your message stick in their minds. WILLIAM COMCOWICH explains how.
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27/07/2019
• Steven Van Belleghem
Brands are striving relentlessly to improve the customer experience with big data and new digital technologies. STEVEN VAN BELLEGHEM peers into the crystal ball and predicts how shopping will evolve even further in the years ahead.
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11/02/2019
• Richard Shapiro
Large retailers are often at the cutting edge of consumer change. RICHARD SHAPIRO looks at some of the significant shifts gaining foothold in the US.
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08/05/2018
• Doug Dvorak
The sales industry is filled with people who never reach their true potential, because they fail to look for new horizons. DOUG DVORAK discusses how sales professionals can take their game to the next level.
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08/05/2018
• Chris Petersen
Customers are evolving and retail metrics must evolve with them if retailers are to leverage the information they need in an omni-channel marketplace. CHRIS PETERSEN reports.
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08/02/2018
• Richard Shapiro
There are several trends impacting how retailers conduct business and keep up with consumer expectations. RICHARD SHAPIRO sheds light on the critical developments for 2018.
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22/11/2017
• Colin Pocklington
The retail landscape has altered forever and dramatic changes are still expected. COLIN POCKLINGTON reports on how jewellers can best adapt to a changing market in order to survive and thrive.
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23/10/2017
• Elizabeth Boyd
The need to continually improve the customer experience raises challenges aplenty for retailers, and ELIZABETH BOYD believes there has been a major shift in customer behaviour.
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20/10/2017
• Talia Paz • Staff Journalist
The countdown to Christmas has begun. As TALIA PAZ reports, there are plenty of festive-friendly retail strategies that can be implemented to ensure this year is one of the most successful, and merry, yet.
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20/09/2017
• Bryan Pearson
Still popular as a way to attract customers, discounting can actually cost businesses millions in lost sales. In fact, BRYAN PEARSON says a higher markdown can prolong a sale.
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27/09/2016
• Bob Phibbs
Businesses spend millions of dollars on marketing to attract customers but still can’t control what happens in store. BOB PHIBBS explains why getting customers into the store is only half the job.
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29/02/2016
• Graham Jones
The retail industry is a master of using statistics to show that things are going well but statistics can only plaster over so many cracks. GRAHAM JONES reports.
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