14/02/2024
• Malcolm Scrymgeour
If you don’t stand for something, you’ll fall for anything. MALCOLM SCRYMGEOUR asks an important question – what is your purpose?
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14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
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14/03/2023
• Rich Kizer and Georganne Bender
Creating and delivering consistently good customer service is a battle that happens every day right on your sales floor. RICH KIZER and GEORGANNE BENDER share important advice on maximising your sales opportunities in 2023.
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16/08/2022
• Rich Kizer and Georganne Bender
When it comes to retail, fewer things matter more than providing quality customer service. KIZER & BENDER offer practical ways to improve the impression left upon customers.
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11/05/2022
• Bryan Pearson
Sometimes the best way to predict the future when it comes to market change and adaptation is to study the past. BRYAN PEARSON examines the lessons learned in 2021 and how they may impact 2022 as it continues to unfold.
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