31/03/2022
• Brian Walker
Just when we thought that demographics are key to developing effective selling strategies, maybe we should think again. Let BRIAN WALKER explain how retailers could go the right path.
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11/05/2019
• Chris Petersen
The internet of things can offer insights into what customers really care about. CHRIS PETERSEN reveals how retailers can leverage this emerging technology sector for a more effective selling strategy.
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10/04/2019
• Barry Urquhart
It’s the oldest trick in the book – retailers who lower their prices will increase their sales. The concept seems simple enough, but BARRY URQUHART questions whether it works, and if it’s really worth it.
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09/03/2019
• Bryan Pearson
As the retail industry adapts and evolves to meet the demands of the consumer, BRYAN PEARSON discusses what today’s retailers are doing right – and what they’re still getting wrong.
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11/02/2019
• Richard Shapiro
Large retailers are often at the cutting edge of consumer change. RICHARD SHAPIRO looks at some of the significant shifts gaining foothold in the US.
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12/11/2018
• Jeweller Staff
How can regional retailers change how they do business to counter difficult times? How are jewellers tweaking their business operations to adapt.
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31/07/2018
• Barry Urquhart
The emergence of global mega-retailers on the Australian market doesn’t have to spell doom for traditional retailers. BARRY URQUHART discusses the importance of building a service culture.
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04/07/2018
• Graham Jones
Online mega-retailers are dominating the market, yet traditional retailers remain slow to learn from them. GRAHAM JONES discusses how traditional retail techniques are failing to impress customers.
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08/02/2018
• Graham Jones
Online businesses don’t want to receive calls. Instead, they prefer customers to complete purchases without assistance. This appears to be more convenient but GRAHAM JONES says appearances can be deceptive.
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08/02/2018
• Richard Shapiro
There are several trends impacting how retailers conduct business and keep up with consumer expectations. RICHARD SHAPIRO sheds light on the critical developments for 2018.
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22/11/2017
• Colin Pocklington
The retail landscape has altered forever and dramatic changes are still expected. COLIN POCKLINGTON reports on how jewellers can best adapt to a changing market in order to survive and thrive.
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20/10/2017
• Talia Paz • Staff Journalist
The countdown to Christmas has begun. As TALIA PAZ reports, there are plenty of festive-friendly retail strategies that can be implemented to ensure this year is one of the most successful, and merry, yet.
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20/09/2017
• Bryan Pearson
Still popular as a way to attract customers, discounting can actually cost businesses millions in lost sales. In fact, BRYAN PEARSON says a higher markdown can prolong a sale.
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30/05/2016
• Bob Phibbs
Where does retail marketing start? No, not from a website, a telephone call or a coupon. BOB PHIBBS believes the best marketing begins when staff show how much they care at the end of a sale.
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29/02/2016
• Graham Jones
The retail industry is a master of using statistics to show that things are going well but statistics can only plaster over so many cracks. GRAHAM JONES reports.
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