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Employees look at leaders’ behaviour much more than they value their words. Communication and leadership decisions are essential.

Business
How do you get your employees excited about helping customers?

As a business owner, actions speak louder than words. STEVEN VAN BELLEGHEM discusses the importance of making your business customer-centric. Read more »
Anticipation is building for the Queen Of Gems Jewellery And Design Awards, scheduled to be hosted on 13 July in Winton, Queensland. | Source: QBOA

News
$12,000 up for grabs: Queensland’s buried treasure in the spotlight

Anticipation is building for the Queen Of Gems Jewellery And Design Awards, scheduled to be hosted on 13 July in Winton, Queensland. Read more »

News
Facts, Figures, Fallacies and the Future of the jewellery industry

The most comprehensive study of the Australian jewellery industry ever undertaken was published in January. Read more »
Industry research has established a surprising result: around 30 per cent of Australian jewellery retailers do not have their own website. | Source: Freepik

News
Digital mystery solved: How many jewellers don’t have a website?

Industry research has established a surprising result: around 30 per cent of Australian jewellery retailers do not have their own website. Read more »
Over the past three decades, consumers have increasingly turned to the Internet for shopping. The launch of eBay and Amazon in 1995, PayPal in 1998 and Apple Pay in 2014 were landmark moments.

Feature Stories
Off The Grid: Jewellers without a website

Business ‘experts’ and retail analysts constantly emphasise the importance of digital marketing. Why are so many of Australia’s independent jewellery retailers operating without a website? Read more »
Australian jewellery brand Jackie Mack Designs has secured a distribution partnership with the US department store Bloomingdale’s. | Source: AaronP/Bauer-Griffin

News
Aussie jewellery brand secures deal with major US retailer

Australian jewellery brand Jackie Mack Designs has secured a stockist agreement with the US retailer Bloomingdale’s. Read more »

New Products
Maxum

Reap the benefits of a carefully crafted timepiece that values functionality without sacrificing fashionability. Read more »
If you don’t know where you came from, then you don’t know where you are. If you don’t know where you are, then you don’t know where you’re going. And if you don’t know where you’re going – you’re probably lost!

Editor's Desk
You'll never understand the universe if you only study one planet

More often than not, the questions are complicated, but the answers are simple. Publisher ANGELA HAN reflects on the creation of the State of the Industry Report. Read more »
The past cannot be changed; however, it can help determine the future.

Editor's Desk
Listen to what is not said, for there, the true story lies

Editor SAMUEL ORD explains some of the behind-the-scenes work that went into this study and discusses expectations and reality. Read more »
The objective of the State of the Industry Report (SOIR) is to establish how many jewellery stores operate in Australia and compare this with data from previous reports to develop an understanding of the evolution and future of the industry.

News
Synopsis: What will you learn from this jewellery industry report?

To better understand the findings of the State of the Industry Report, it's important to be aware of the changes to the industry and how they affect the methodology. Read more »
MHI recently launched a new non-profit venture, the Michael Hill Foundation. While the foundation is not a registered charity, it will direct a portion of sales from specific products to nominated partners. | Source: Michael Hill

News
Greenwashing: Michael Hill tackles controversial issue

Sustainability and the impact of ‘greenwashing’ on the jewellery industry have been hotly debated in recent years, and a spokesperson for Michael Hill International (MHI) has weighed in on the subject. Read more »
Over the past decade, the retail landscape changed significantly for jewellers trading without a physical store. With increased access to consumers as a result of the pandemic, the success of these businesses raises intriguing questions about the future of retail.

News
Grey areas: Jewellers operating without a storefront

The retail landscape is constantly evolving and significant change occurred during the global pandemic. That was especially true for the jewellery industry, which saw some notable changes that required a comprehensive review of the sector. Read more »
Shopping centres play an integral role in both the retail sector and the national economy and are a powerful force in consumer behaviour.

News
Shopping centres: Frontline in the jewellery retail 'war'

Australia’s shopping centres are a towering figure in the retail sector. Over the past 20 years fine and fashion jewellery stores have played an integral part in their speciality store 'mix'. Read more »
The past decade has been a rollercoaster ride for fashion jewellery chains, defined by explosive expansions and dramatic collapses.

News
Fashion Jewellery Chain Stores: Rapid rise and dramatic demise

The past decade has been a rollercoaster ride for fashion jewellery chains, defined by explosive expansions and dramatic collapses. Read more »
As part of the review of the Australian jewellery industry over the past 13 years, an analysis of the success and failures of the industry’s trade body – the Jewellers Association of Australia (JAA) – was required.

Feature Stories
JAA: Legacy of past presidents and their achievements

The JAA’s structure is somewhat unique, which causes complexity in measuring its success. That said, in order to look to the future, one must recognise the success and failures of the past. Read more »

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