16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
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11/09/2023
• Doug Fleener
What does it take to lead a business? DOUG FLEENER discusses the characteristics shared by successful trailblazers in business.
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27/07/2019
• Doug Fleener
Last month, DOUG FLEENER recommended switching your ‘to-do’ list to a ‘to-don’t’ list! Here, he concludes his two-part series, discussing how to transform work styles to achieve ultimate efficiency.
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09/07/2019
• Doug Fleener
Scaling up a business can take its toll on one’s wellbeing. In part one of this two-part series, DOUG FLEENER details how to change mindset and management practices to beat stress and improve outcomes.
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01/10/2018
• Doug Fleener
Can managers motivate employees? DOUG FLEENER believes those who lack the motivation to succeed cannot be taught to do so.
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04/07/2018
• Doug Fleener
You don’t change staff behaviours and actions by talking about it; you change it by driving development daily. DOUG FLEENER outlines how to become a better sales-growth leader and coach.
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08/02/2018
• Doug Fleener
The science of selling is loaded with misconceptions that create barriers to success in retail and other customer-focused businesses. DOUG FLEENER discusses and challenges some common myths about sales.
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22/11/2017
• Doug Fleener
Showing product that isn’t in stock is a quick way to disappoint customers; however, DOUG FLEENER says it can still be done as long as salespeople approach it in the right way.
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21/10/2016
• Doug Fleener
When it comes to selling, there are certain behaviours that can stop sales before the process even begins. DOUG FLEENER discusses how staff can ensure they’re establishing the right in-store environment to promote purchasing.
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09/02/2016
• Doug Fleener
Good management will drive teams to lofty heights but poor management will leave staff feeling uninspired. DOUG FLEENER discusses some behaviour to avoid when it comes to staff.
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29/06/2015
• Doug Fleener
Everyone knows staff motivation leads to success. DOUG FLEENER says what might not be so obvious is that motivation can’t be taught and rather needs to be encouraged.
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21/01/2015
• Doug Fleener
There is no shortage of ways to leverage gift with purchase campaigns to ensure stores are receiving adequate returns on their promotional spend. DOUG FLEENER discusses how.
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21/10/2014
• Doug Fleener
Diagnostic management is about identifying a problem while prescriptive management is about identifying a solution. Doug Fleener says both are essential for strong managerial leadership.
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16/07/2014
• Doug Fleener
The right and wrong ways to engage a customer can determine if a sale will happen before it even begins. Doug Fleener presents three steps sure to help jewellery salespeople go to the next level.
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29/05/2014
• Doug Fleener
Starting a new employee can plunge a business into chaos for a few days if there is no plan in place, and yet all it really takes is a little bit of foresight. Doug Fleener reports.
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