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Business
Focus on the things that matter

Just now • Leon Van Megen

Winter is coming for jewellery retailers – are you prepared? LEON VAN MEGEN encourages jewellery retailers to get their house in order. Read more »

Even negative feedback can become an opportunity to demonstrate integrity, strengthen relationships, and differentiate your business.

Business
Don’t let negative comments hurt your business

06/05/2026 • Barry Urquhart

Everyone has an opinion - but don't let the leak turn into a flood. BARRY URQUHART reveals the secrets to managing negative feedback. Read more »

It’s worth taking a look at your customer’s journey to identify what is working, what’s not, and what is most likely being overlooked.

Business
Mastering the art of the ‘micro moment’

06/05/2026 • Jeannie Walters

As the old saying goes, from small things, big things grow. JEANNIE WALTERS discusses the importance of conquering the little details. Read more »

Every customer feels that they are different and should be treated as such.

Business
Building sales credibility the easy way

06/05/2026 • Tom Martin

How can you convince potential customers that your business is right for them? TOM MARTIN explains the secrets behind credibility in sales. Read more »

The staff behind your counter might have been given the best tools in the world.

Business
The tale of two salespeople

07/04/2026 • David Brock

What separates strong and weak salespeople? DAVID BROCK encourages you to review your hiring process. Read more »

Make your meetings more interesting and enjoyable with these tips.

Business
Oh no, not another meeting!

07/04/2026 • Paul Sloane

Most managers are getting meetings wrong. PAUL SLOANE explains how to make a last impression. Read more »

AI agents are starting to do the searching for us, continuously, automatically, even while we sleep.

Business
Search is dead: Long live zero effort

07/04/2026 • Steven Van Belleghem

We’re trading in a new digital world. STEVEN VAN BELLEGHEM discusses the impact of AI on retail businesses. Read more »

Take it one step further and ‘do one more thing’ for the customer.

Business
The modern sales game: Turning lions into lambs

09/03/2026 • Georganne Bender

You must not let unhappy customers ruin your day. GEORGANNE BENDER provides a thorough guide on dealing with sour characters. Read more »

The AI ‘efficiency geeks’ would consider this drudgery and a waste of time.

Business
Saving time with AI is the wrong idea

09/03/2026 • David Brock

Are you losing the human touch? DAVID BROCK encourages you to keep your mind fresh and free from the shackles of automation. Read more »

Your website resources should enhance their quality of life.

Business
Make your website great in the age of AI

09/03/2026 • Thomas Young

Is your website overdue for an overhaul? THOMAS YOUNG reveals the secrets to keeping your business front of mind. Read more »

When you compare AI against human-generated recommendations, the bots still think we humans have the edge.

Business
Amazing retail result: AI trusts humans over computers

11/02/2026 • Tom Martin

What does the digital future hold for traditional retailers? TOM MARTIN tested AI and was surprised by the results. Read more »

During the holiday period, people follow your energy more than your words.

Business
Lessons learned from 30 years of holiday sales

11/02/2026 • Doug Fleener

With another new year comes fresh opportunities for your business. DOUG FLEENER encourages you to learn from the past year to ensure success on the road ahead. Read more »

Distancing yourself will save you a lot of time and avoid the energy drain that these people would impose on you.

Business
The art of dealing with time wasters

11/02/2026 • Dale Furtwengler

Time is money in any business. DALE FURTWENGLER offers advice on dealing with people who are determined to waste your time. Read more »

Business
Improving your customer service: Part II

26/11/2025 • Georganne Bender

Sometimes, we need to go back to basics. Let's not overcomplicate matters. GEORGANNE BENDER concludes the series on customer service standards. Read more »