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Business
The consequences of leaving a bad review

01/10/2024 • Simon Dell

Word of mouth spreads faster than ever for today’s retailers. SIMON DELL outlines the impact negative reviews have on businesses. Read more »

Business
How is your business building customer loyalty?

01/10/2024 • Sue Cockburn

Will you play the long game with your customers? SUE COCKBURN argues that quality customer service is a marathon, not a sprint. Read more »

Finding your unique intersection begins with a self-assessment of your skills and interests. | Source: Jamey Schrier

Business
How skill interaction can define your business

01/10/2024 • David Brown

What sets your business apart from its competitors? DAVID BROWN explains the value of combining skills. Read more »

Any successful AI implementation requires you to have a clear purpose and measurable goal. What do you intend AI to accomplish?

Business
Take customer experience to a new level: Part II

12/09/2024 • Jeannie Walters

Artificial Intelligence has changed the retail game. JEANNIE WALTERS reveals why it’s important to stay on top of evolving trends. Read more »

Getting your stock assortment right is a delicate dance. Yes, holiday classics like festive decorations and timeless gifts are must-haves.

Business
Getting ready for the most important time of year

12/09/2024 • David Brown

The holiday period is often crucial for jewellery retailers. DAVID BROWN explains how to put your best foot forward. Read more »

Optimising your email content is essential for achieving higher conversion rates.

Business
Understanding the importance of email marketing in sales generation

07/08/2024 • Alex Fetanat

Looking for a new strategy to improve sales at your jewellery store? ALEX FETANAT outlines the value of email marketing campaigns. Read more »

If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps.

Business
Finding something difficult? Search for simplicity!

07/08/2024 • Shep Hyken

If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps. SHEP HYKEN explains the value of simplifying complex tasks. Read more »

Understanding AI is not just about keeping pace with technology; it’s about leading the charge in innovation and personalisation and advocating for customers simultaneously.

Business
Take customer experience to a new level: Part I

07/08/2024 • Jeannie Walters

Artificial Intelligence is reshaping retail. JEANNIE WALTERS explains how your business can benefit from AI programs. Read more »

Millions of people did not wake up for work in early May because Apple failed to make the alarm on their iPhones work correctly.

Business
Should you have become alarmed by Apple’s failure?

05/07/2024 • Graham Jones

Technological failures often reveal ?aws in conventional wisdom. GRAHAM JONES encourages you to think outside the box. Read more »

A business that meets the fundamental human needs is more likely to thrive and create lasting value for all stakeholders.

Business
Understanding the six basic human needs

05/07/2024 • David Brown

We’re not so different, you and I. DAVID BROWN outlines the fundamental desires of customers and employees. Read more »

When it comes to communication, our language sends messages beyond the words themselves.

Business
Are you talking to me?

05/07/2024 • Dale Furtwengler

Looking to improve your sales? Consider fine-tuning your approach to communication. DALE FURTWENGLER discusses the art of language. Read more »

Productivity shortfalls prevail with Artificial Intelligence (AI) applications.

Business
Artificial Intelligence: Over-capitalised and under-utilised

12/06/2024 • Barry Urquhart

Interested in introducing Artificial Business to your business but need help figuring out where to begin? BARRY URQUHART explains the importance of strategy. Read more »