16/04/2024
Consumers increasingly value online reviews. SHEP HYKEN explains why you should actively pursue reviews for your store.
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16/04/2024
• David Brown
What can we learn from one of the most talked about people on Earth? DAVID BROWN reflects on the practices of an influential businessman.
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16/04/2024
• Doug Fleener
Employees thrive when they are given clear expectations. DOUG FLEENER explains the importance of measuring sales performance.
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08/03/2024
• David Brown
What’s the difference between product and staff training? DAVID BROWN explains the crucial distinction between two essential elements of retail.
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08/03/2024
• Dale Furtwengler
It’s human nature to make presumptions, but they can end in disaster. DALE FURTWENGLER explains how you can avoid making mistakes with self-reflection.
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08/03/2024
• Simon Dell
What is a social media algorithm, and how does it affect your business? SIMON DELL breaks down the fundamentals of social media marketing.
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14/02/2024
• Malcolm Scrymgeour
If you don’t stand for something, you’ll fall for anything. MALCOLM SCRYMGEOUR asks an important question – what is your purpose?
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14/02/2024
• Jeannie Walters
Most businesses believe they offer customers a quality experience. JEANNIE WALTERS encourages you to question how true that is.
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14/11/2023
• Shep Hyken
Your business doesn’t always need to go ‘above and beyond’ to succeed. SHEP HYKEN discusses managing customer expectations.
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05/10/2023
• David Brown
Are you ready to make the most of the busiest stretch? DAVID BROWN encourages you to be well-prepared for the holiday trading period.
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05/10/2023
• Anastasia Lloyd-Wallis
The COVID-19 pandemic has had a lasting impact on retail. ANASTASIA LLOYD-WALLS details the future habits of consumers.
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05/10/2023
• Bridget Brown
Placing your business in a position to succeed online can be a headache. BRIDGET BROWN reveals the digital marketing pitfalls small businesses should avoid.
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05/10/2023
• David Brock
When something goes wrong, our first move is usually to assign blame. DAVID BROCK urges you to reconsider how you view failure as it relates to your jewellery store.
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11/09/2023
• Jeannie Walters
Customers may come and go. JEANNIE WALTERS says that the impression your business leaves on a customer can live forever.
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11/09/2023
• David Brown
The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales.
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