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Business
Is it time to ditch the to-do list?

23/06/2025 • Doug Fleener

Are you busy all day, yet somehow failing to make progress? DOUG FLEENER encourages you to escape the workday overload trap. Read more »

No matter what you are selling, or where you are spelling, the outcome can often be divided by language.

Business
Unleashing the Power of 'How': the good and bad

23/06/2025 • Tom Martin

No matter what you are selling, or where you are spelling, the outcome can often be divided by language. TOM MARTIN discussed the difference between two 'hows'. Read more »

Artificial Intelligence (AI) is no longer a futuristic concept; it’s here, and it’s already shaking up the retail industry.

Business
AI in Retail: Can it change your business?

23/06/2025 • David Brown

Welcome to the world of tomorrow! DAVID BROWN discusses the impact AI tools will have on your jewellery business. Read more »

If your marketing strategy leans on banner ads and generic influencer shoutouts, chances are you’re being ignored.

Business
Winning over Gen Z: What's working in marketing?

07/05/2025 • Simon Dell

Are you struggling to introduce younger consumers to your business? SIMON DELL reveals the principles for pitching your business to younger consumers. Read more »

To create an effective business strategy, you must begin by knowing where you are going and what a successful destination will look like. | Source: Shutterstock

Business
How do you develop an effective business strategy?

06/05/2025 • Dave Wakeman

Do you dedicate too much time to planning? DAVE WAKEMAN provides the foundations for a successful strategy. Read more »

Removing stress from your life will help improve your ability to persist and succeed.

Business
What if you’re more persistent than you realise?

06/05/2025 • Graham Jones

Jewellery sales can be an exhaustive practice. GRAHAM JONES encourages you to overcome the stress. Read more »

The more we use these tools to do the work and think for us, the faster we lose our ability to exercise human judgment, creativity, critical thinking, and collaborative problem-solving.

Business
Should your business really be using AI?

14/04/2025 • David Brock

It takes a master to teach a student and a coach to lead a team. DAVID BROCK offers a word of caution about rushing to use AI tools in your business. Read more »

Belief drives outcomes and if you believe something will happen, you increase the possibility of it coming to fruition.

Business
Flip the script on the beliefs holding you back

11/04/2025 • Ryan Estis

When you shift your beliefs, you shift your reality. RYAN ESTIS details a strategy to overcome limiting thoughts. Read more »

The fastest way to lose your customer’s confidence and trust is to not follow through on a promise.

Business
What is the enemy of customer service?

11/04/2025 • Shep Hyken

Do you allow your pride to impact the quality of your customer service? SHEP HYKEN details the importance of setting aside ego. Read more »

Business
Digital marketing: What’s hot and what’s not?

25/03/2025 • Simon Dell

As another year begins, it’s essential to reflect on the evolution of the marketplace. SIMON DELL reveals current trends in digital marketing. Read more »

Improving productivity is a priority, if not an imperative.

Business
Rules are for guidance and not obedience

25/03/2025 • Barry Urquhart

To solve a problem, introducing more rules is rarely the right answer. BARRY URQUHART calls for increased flexibility for Australian businesses. Read more »

Engaging your staff in meaningful ways is critical. Employees who are more engaged are more likely to give their best to the task at hand.

Business
Preventing burnout among the staff in your store

25/03/2025 • Jeannie Walters

You’ll never help anyone if you can’t help yourself. JEANNIE WALTERS reveals the secret to avoid burnout among your staff. Read more »

Actively listening to different perspectives can help resolve conflicts more effectively and prevent them from escalating, saving time and resources.

Business
Becoming more interesting by showing more interest

11/02/2025 • Shep Hyken

Did you hear what I just said? SHEP HYKEN explains how active listening can improve your bottom line. Read more »

Humans are creatures of habit and people naturally stick with what they know and trust.

Business
Why is it so common for business owners to resist fresh ideas?

11/02/2025 • Paul Sloane

Innovation is crucial to progress, not just in business but life more broadly. PAUL SLOANE explains the factors that contribute to our unwillingness to embrace change. Read more »