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Business
Improving your customer service: Part II

26/11/2025 • Georganne Bender

Sometimes, we need to go back to basics. Let's not overcomplicate matters. GEORGANNE BENDER concludes the series on customer service standards. Read more »

In the age of AI, our decision-making processes are significantly influenced by the algorithms and data analysis that AI systems provide. From personalised recommendations on shopping platforms to predictive algorithms in healthcare, AI plays a crucial role in shaping our daily choices.

Business
Understanding the psychology behind AI

21/11/2025 • Graham Jones

Welcome to the world of tomorrow! GRAHAM JONES encourages you to learn more about AI before including it in your business. Read more »

Business
The small details often matter the most

21/11/2025 • Shep Hyken

Minor problems encourage customers to imagine larger issues. SHEP HYKEN encourages your business to manage its perception. Read more »

Even in the world of referrals, credibility is key. When you’ve built a repository of public credibility, you make it easier for friends, family, and customers (current and former) to recommend you to their network.

Business
Establishing credibility in digital sales

16/10/2025 • Tom Martin

Do you stand out online, or are you just like every other retailer? TOM MARTIN offers a guide to building trust through digital marketing. Read more »

Honesty paired with empathy builds trust — even when circumstances are beyond your control.

Business
Leading customers with empathy during uncertainty

16/10/2025 • Jeannie Walters

We find ourselves navigating uncharted waters. JEANNIE WALTERS encourages you to support your customers. Read more »

Retailers these days wear many hats. You sell in-store, online, and social media, making exceptional customer service mandatory.

Business
Improving your customer service: Part I

16/10/2025 • Georganne Bender

It’s time to go back to basics. GEORGANNE BENDER outlines the requirements for a successful sales staff in modern retail. Read more »

When everyone works together collaboratively, it’s incredible what can be achieved.

Business
Is it time to stop fighting and work together with your competitors instead?

10/09/2025 • Graham Jones

Retail is tough enough - can’t we all just get along? GRAHAM JONES encourages you to set your differences aside. Read more »

Your store is like a stage, and the layout is the script. If you want customers to stay engaged and excited, you must create an environment that draws them in and keeps them moving.

Business
The importance of store layout in boosting jewellery sales

10/09/2025 • David Brown

Ready to shake things up within your jewellery store? DAVID BROWN highlights the fundamentals of perfect store design. Read more »

In a significant shift for the digital marketing landscape, Instagram announced that public posts from professional accounts, business, and creator profiles will be visible through Google Search.

Business
Instagram posts are now searchable on Google

10/09/2025 • Simon Dell

Digital marketing strategy on Instagram has changed significantly. SIMON DELL provides helpful advice on navigating this new landscape. Read more »

Business
The power of networking with other businesses

13/08/2025 • David Brown

Searching for that special someone to expand your business? DAVID BROWN provides a bulletproof guide to networking. Read more »

Business
Artificial Intelligence: The rise of the machines

13/08/2025 • Barry Urquhart

Is it the next big thing or another experiment? BARRY URQUHART discusses the rise of AI shopping agents. Read more »

Business
Back to basics: The Mousetrap method

13/08/2025 • Doug Fleener

Feeling stagnant? Struggling to solve an issue in your business? DOUG FLEENER suggests that you take the business back to basics. Read more »

An effective customer relationship management (CRM) system can be transformative for a business if used effectively.

Business
Customer Relationship Management Software: It might be your best asset

09/07/2025 • David Brown

Are you making the most of the business tools at your disposal? DAVID BROWN encourages you to maximise the opportunities presented by software. Read more »

Coaching is not telling the person what to do. It’s guiding them to figure out how to do things right, improve, change, learn and grow.

Business
What does coaching mean in your business?

09/07/2025 • David Brock

When was the last time you stopped to teach someone in your business something new? DAVID BROCK highlights the importance of focused coaching. Read more »