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Business
The small details often matter the most

21/11/2025 • Shep Hyken

Minor problems encourage customers to imagine larger issues. SHEP HYKEN encourages your business to manage its perception. Read more »

Honesty paired with empathy builds trust — even when circumstances are beyond your control.

Business
Leading customers with empathy during uncertainty

16/10/2025 • Jeannie Walters

We find ourselves navigating uncharted waters. JEANNIE WALTERS encourages you to support your customers. Read more »

Your store is like a stage, and the layout is the script. If you want customers to stay engaged and excited, you must create an environment that draws them in and keeps them moving.

Business
The importance of store layout in boosting jewellery sales

10/09/2025 • David Brown

Ready to shake things up within your jewellery store? DAVID BROWN highlights the fundamentals of perfect store design. Read more »

Business
Back to basics: The Mousetrap method

13/08/2025 • Doug Fleener

Feeling stagnant? Struggling to solve an issue in your business? DOUG FLEENER suggests that you take the business back to basics. Read more »

Coaching is not telling the person what to do. It’s guiding them to figure out how to do things right, improve, change, learn and grow.

Business
What does coaching mean in your business?

09/07/2025 • David Brock

When was the last time you stopped to teach someone in your business something new? DAVID BROCK highlights the importance of focused coaching. Read more »

Ditch the to-do list and focus on the impact of your work!

Business
Is it time to ditch the to-do list?

23/06/2025 • Doug Fleener

Are you busy all day, yet somehow failing to make progress? DOUG FLEENER encourages you to escape the workday overload trap. Read more »

To create an effective business strategy, you must begin by knowing where you are going and what a successful destination will look like. | Source: Shutterstock

Business
How do you develop an effective business strategy?

06/05/2025 • Dave Wakeman

Do you dedicate too much time to planning? DAVE WAKEMAN provides the foundations for a successful strategy. Read more »

Belief drives outcomes and if you believe something will happen, you increase the possibility of it coming to fruition.

Business
Flip the script on the beliefs holding you back

11/04/2025 • Ryan Estis

When you shift your beliefs, you shift your reality. RYAN ESTIS details a strategy to overcome limiting thoughts. Read more »

Improving productivity is a priority, if not an imperative.

Business
Rules are for guidance and not obedience

25/03/2025 • Barry Urquhart

To solve a problem, introducing more rules is rarely the right answer. BARRY URQUHART calls for increased flexibility for Australian businesses. Read more »

Humans are creatures of habit and people naturally stick with what they know and trust.

Business
Why is it so common for business owners to resist fresh ideas?

11/02/2025 • Paul Sloane

Innovation is crucial to progress, not just in business but life more broadly. PAUL SLOANE explains the factors that contribute to our unwillingness to embrace change. Read more »

In the fast-paced and competitive world of business, innovation is not just a luxury; it’s a necessity. | Source: Shutterstock

Business
A strategic approach to business brainstorming

06/11/2024 • Paul Sloane

Are you ready to take your business to the next level? PAUL SLOANE shares a valuable brainstorming exercise. Read more »

Finding your unique intersection begins with a self-assessment of your skills and interests. | Source: Jamey Schrier

Business
How skill interaction can define your business

01/10/2024 • David Brown

What sets your business apart from its competitors? DAVID BROWN explains the value of combining skills. Read more »

Getting your stock assortment right is a delicate dance. Yes, holiday classics like festive decorations and timeless gifts are must-haves.

Business
Getting ready for the most important time of year

12/09/2024 • David Brown

The holiday period is often crucial for jewellery retailers. DAVID BROWN explains how to put your best foot forward. Read more »

If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps.

Business
Finding something difficult? Search for simplicity!

07/08/2024 • Shep Hyken

If you’re facing a complicated obstacle, the best move is to break the solution down into simple steps. SHEP HYKEN explains the value of simplifying complex tasks. Read more »