11/02/2019
• Rich Kizer and Georganne Bender
Thinking outside the square is easier said than done, but RICH KIZER and GEORGANNE BENDER have some advice about how intelligent ignorance can produce positive outcomes.
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12/11/2018
• Chris Petersen
Online mega-retailers have integrated technology into their business models that attack and block competitors. CHRIS PETERSEN says every retailer should understand these tactics and how they affect bottom lines.
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12/11/2018
• Amyk Hutchens
Our drive to want more of everything, from social media to material goods, can distract us from our drive for meaning. AMYK HUTCHENS explains why sometimes more is less and less is more.
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01/10/2018
• Doug Fleener
Can managers motivate employees? DOUG FLEENER believes those who lack the motivation to succeed cannot be taught to do so.
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15/08/2018
• Chris Hallberg
A poor workplace culture can affect performance and lead to high staff turnover. CHRIS HALLBERG discusses ways that retailers can turn this around.
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15/08/2018
• Chris Petersen
Behind every good store is a good manager and behind every good manager is a good process. CHRIS PETERSEN discusses how managers can improve their team’s sales conversions by using service to enhance the in-store experience.
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31/07/2018
• David Brown
In this digital age, never before could the old maxim ‘cant see the forest for the trees’ be true however, solving some challenges of business can be as simple as hiring a mentor. DAVID BROWN reports.
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04/07/2018
• Doug Fleener
You don’t change staff behaviours and actions by talking about it; you change it by driving development daily. DOUG FLEENER outlines how to become a better sales-growth leader and coach.
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30/06/2018
• Justin Reynolds
Feedback isn’t only about praise. Managers who become too concerned with building happy workplaces can overlook the importance of constructive and negative feedback on staff performance. JUSTIN REYNOLDS reports.
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13/06/2018
• Paul Keijzer
Fear can be a powerful motivator for leaders as it spurns activity and rationalises decision-making. PAUL KEIJZER details how retailers can utilise this tool for good.
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08/05/2018
• Steve Digioia
Perhaps you worked hard for years to build a loyal customer base, and now your customers are leaving your store in droves. STEVE DIGIOIA discusses what could have went wrong.
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08/05/2018
• Rich Kizer and Georganne Bender
Retailers can obtain useful information when asking customers for suggestions. RICH KIZER & GEORGANNE BENDER call it their big question: “What one thing could we do to improve our customer care?”
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29/03/2018
• Bryan Pearson
Retailers in search of ways to boost loyalty and encourage repeat shopping need only look to their existing data for answers. Effective customer loyalty strategies can lead to extra sales. BRYAN PEARSON reports.
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29/03/2018
• David Brown
In-store data can show retailers the next emerging trends, providing they know where to look. It’s a skill that’s worth learning, even if it might seem like a chore in the beginning. DAVID BROWN reports.
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06/03/2018
• David Geller
Internal theft is an ugly blight on retail trading. DAVID GELLER offers strategies to help.
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