12/07/2021
• Josh Strutt
While the retail industry has remained resilient in the face of the COVID-19 upheaval, the past 12 months have illustrated the importance of staff training, writes JOSH STRUTT.
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31/05/2021
• Greg Gladman
Retail managers often take on the role of coach, writes GREG GLADMAN, who advises they employ a strategic, individual approach when training each member of their sales team.
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04/05/2021
• Brian Walker
BRIAN WALKER explores the powers – and limitations – of intuition when it comes to managing a retail business and how experience interacts with data.
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08/04/2021
• Ryan Estis
Being able to understand, convince, and in uence others is an essential skill – both for improving sales and managing a workplace, writes RYAN ESTIS.
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03/03/2021
• Susan Martin
SUSAN MARTIN explains how to change your thinking to go beyond optimism and pessimism when it comes to managing a business.
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27/01/2021
• David Brown
When looking for guidance in business, follow the example of one of history’s most iconic entrepreneurs, oil baron John D Rockefeller, writes DAVID BROWN.
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30/11/2020
• David Brown
A new year is the perfect time for a fresh start, writes DAVID BROWN, who recommends a simple re ective exercise to organise your business priorities for the future.
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11/10/2020
• Coleby Nicholson
Need more sales during the coronavirus crisis? Are you looking for ideas on how to operate in a post-COVID world? COLEBY NICHOLSON met a retailer, who knew a guy, whose good friend said he had the one and only sales secret. Better still, it’s all true.
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06/10/2020
• David Brown
While natural skill can play a part in anyone’s success, the element that makes the biggest difference comes down to another factor entirely – the willingness to learn, explains DAVID BROWN.
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10/09/2020
• David Brown
Determine how best to motivate and retain your employees using the simple psychological framework known as Maslow’s hierarchy of needs, advises DAVID BROWN.
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02/06/2020
• David Brown
In the most difficult trading conditions, valuing your employees is critically important. DAVID BROWN explains how to lead your staff to inspire their loyalty and increase productivity.
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09/04/2020
• Brian Jeffrey
Tough trading conditions can bring out the worst in a manager – but they are also an opportunity to show your best leadership qualities, explains BRIAN JEFFREY.
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16/03/2020
• David Brown
When it comes to taking your business to the next level, there are several key areas where a calculated risk makes all the difference, writes DAVID BROWN.
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06/02/2020
• Susan Martin
Stock planning is vital in retail, particularly in relation to managing margins. SUSAN MARTIN explains how to take a strategic approach to the process.
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04/11/2019
• Mike Kotsis
It’s long been said that communication is key to success – but effective leaders must also embrace the power of the pause. MIKE KOTSIS discusses why it’s so important for those in management positions to let others speak.
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