19/11/2021
Politicians, the media, and various organisations tell us every day to think about acting responsibly, however; HUGH BROWN asks: what does that mean?
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16/11/2021
VIRGINIA MOODY explains the importance of providing first-class customer service, both online and in-store, in an increasingly competitive retail environment.
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16/11/2021
Contact is key when it comes to retail, but too many retailers – and suppliers – are overwhelmed by the many different channels of communication, writes JOSHUA ZARB.
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01/09/2021
An avalanche of bureaucracy and rising costs are burying small-scale mining businesses and crushing a vibrant industry’s potential, writes Lilo Stadler.
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02/08/2021
Ryan Purdie-Smith discusses why jewellery retailers should put their customers first – particularly if they plan to appeal to younger shoppers.
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08/07/2021
JOHN CHAPMAN explores how light impacts our perception of a diamond and the common mistakes and misconceptions jewellers may unwittingly harbour.
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31/05/2021
ROBYN SPARKE turns the focus towards jewellery retail in regional and rural areas, where population demographics impact businesses very differently than in major cities.
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10/05/2021
RIKKI MCANDREW explores how jewellery valuations have evolved over time and what jewellers and consumers can expect from a modern valuation.
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08/04/2021
CHRIS HOLDSWORTH offers a warning to jewellers over the dangers of gemstone treatments, which can have expensive consequences if undetected.
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09/03/2021
Being a Melbourne jeweller during the COVID-19 pandemic was a lesson in perspective, resilience, and seizing opportunities – in whatever form they took, writes STEVE PALLAS.
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27/01/2021
For too long, stubborn myths have plagued the Australian opal market – unfashionable, cheap, too fragile – and it’s now time to set the record straight, writes DAMIEN CODY.
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26/11/2020
With the acceleration of e-commerce during COVID-19 lockdowns, the time is right for retailers to integrate and invest in this side of their business, writes JOHN ROSE.
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05/11/2020
The jewellery industry is facing the challenge of generational change – and it’s a case of evolve or get left behind, writes RICHARD MAYO.
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06/10/2020
When figuring out a strategy to survive the new reality of retail, the jewellery industry’s greatest strength is in our kindness and loyalty to each other, writes HELEN THOMPSON-CARTER.
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21/08/2020
It is all too easy to fall into despair during tough times, but jewellery retailers and suppliers alike shouldn’t lose sight of opportunities or be afraid to adapt, writes DARREN ROBERTS.
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