02/07/2020
Consumer behaviour has changed due to COVID-19, writes CATHERINE CRANER, who advises watchmakers and jewellers to adapt and take advantage by focusing on watch services.
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09/04/2020
With our industry association refusing to lead or enforce quality standards, how consumers can trust jewellers, asks EMIL OZER.
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16/03/2020
Your customers may already financially benefit from diamond mining before they even make a purchase, writes LOUISE McMANUS, who extols the many virtues of natural stones.
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06/02/2020
Marketing is one of the highest priorities your business can have. If you’re not marketing it correctly, you’re not going to survive in the current retail environment, says GEORGINA STALEY.
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04/11/2019
It’s easy to look at the current state of things within our industry and feel a sense of doom. Every year, another list of jewellers and manufacturers close their doors, some of which only a short time ago would have been considered good solid businesses.
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02/10/2019
To put it bluntly, the Australian jewellery industry isn’t playing catch-up when it comes to ethics. The truth is, we’ve barely left the starting line – and we really need to pick up the pace.
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16/08/2019
We have all heard the saying, ‘Things aren’t the same as they were 20 years ago.’ That’s largely because of the Internet; not only is there competition between local jewellers, businesses are also competing with the rest of the world. Yet it’s essential for jewellers to embrace the technology available to them or be left behind.
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27/07/2019
One of the biggest challenges for opal dealers is that a lot of jewellers don’t understand much – if anything – about opal, in terms of the nomenclature, how to identify them and how to value them. The result is that customers frequently go into jewellery stores and buy what they think is a solid opal, that turns out to be a doublet, a triplet or a synthetic opal.
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09/07/2019
The big brands want us watchmakers to repair their watches, but they make getting the necessary spare parts maddeningly difficult, prohibitively expensive, or completely impossible.
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06/06/2019
The decision by two of the major buying groups to cancel their respective buying days and encourage their members to attend the three days of the International Jewellery & Watch Fair (IJWF) is a very positive move for the greater industry.
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11/05/2019
With new CEO Michel Loris-Melikoff set to the task of rebuilding Baselworld, now is the time for the Salon International de la Haute Horlogerie (SIHH) to set aside petty historical differences and return under the umbrella of the Baselworld show.
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10/04/2019
The jewellery industry is now in its third consecutive year of difficult trading conditions, and most people may not be aware that the current downturn has resulted in a greater drop in jewellery sales than in the recessions of 1974/75, 1983/84 and 1991/92.
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09/03/2019
Over the past few years, I’ve visited and spoken to many jewellery retailers who have been the victims of crime – ranging from theft to break-ins and armed robberies. I’ve seen too many simple security steps overlooked, ignored or neglected. Jewellery businesses need to take security seriously and continually budget for upgrades and improvements.
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09/02/2019
Behavioural analysts, researchers and social commentators have written profusely about the different generations of consumers and their buying habits. The buying habits in the jewellery industry are changing, especially in relation to diamond purchases.
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12/11/2018
Back in 2012, I wrote about how Australia tends to be up to 10 years behind other global jewellery industries in terms of technological innovation in the mass production industries.
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