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Soapbox & Opinions
The only way to succeed is to put customers first

It’s easy to look at the current state of things within our industry and feel a sense of doom. Every year, another list of jewellers and manufacturers close their doors, some of which only a short time ago would have been considered good solid businesses.  Read more »

Soapbox & Opinions
The race towards an ethical future

To put it bluntly, the Australian jewellery industry isn’t playing catch-up when it comes to ethics. The truth is, we’ve barely left the starting line – and we really need to pick up the pace. Read more »

Soapbox & Opinions
Snapshot of the modern jeweller

We have all heard the saying, ‘Things aren’t the same as they were 20 years ago.’ That’s largely because of the Internet; not only is there competition between local jewellers, businesses are also competing with the rest of the world. Yet it’s essential for jewellers to embrace the technology available to them or be left behind. Read more »

Soapbox & Opinions
The jewellery community lacks opal knowledge

One of the biggest challenges for opal dealers is that a lot of jewellers don’t understand much – if anything – about opal, in terms of the nomenclature, how to identify them and how to value them. The result is that customers frequently go into jewellery stores and buy what they think is a solid opal, that turns out to be a doublet, a triplet or a synthetic opal. Read more »

Soapbox & Opinions
Accessing spare parts is the worst part of the watch industry

The big brands want us watchmakers to repair their watches, but they make getting the necessary spare parts maddeningly difficult, prohibitively expensive, or completely impossible. Read more »

Soapbox & Opinions
Time to embrace and participate in our industry

The decision by two of the major buying groups to cancel their respective buying days and encourage their members to attend the three days of the International Jewellery & Watch Fair (IJWF) is a very positive move for the greater industry. Read more »

Soapbox & Opinions
The luxury watch market can't support competing trade shows

With new CEO Michel Loris-Melikoff set to the task of rebuilding Baselworld, now is the time for the Salon International de la Haute Horlogerie (SIHH) to set aside petty historical differences and return under the umbrella of the Baselworld show. Read more »

Soapbox & Opinions
Time for the industry to grow again

The jewellery industry is now in its third consecutive year of difficult trading conditions, and most people may not be aware that the current downturn has resulted in a greater drop in jewellery sales than in the recessions of 1974/75, 1983/84 and 1991/92. Read more »

Soapbox & Opinions
We can't afford to get complacent about security

Over the past few years, I’ve visited and spoken to many jewellery retailers who have been the victims of crime – ranging from theft to break-ins and armed robberies. I’ve seen too many simple security steps overlooked, ignored or neglected. Jewellery businesses need to take security seriously and continually budget for upgrades and improvements. Read more »

Soapbox & Opinions
Diamonds marketers, retailers are dragging our industry down

Behavioural analysts, researchers and social commentators have written profusely about the different generations of consumers and their buying habits. The buying habits in the jewellery industry are changing, especially in relation to diamond purchases. Read more »

Soapbox & Opinions
Preparing for change means sharing knowledge

Back in 2012, I wrote about how Australia tends to be up to 10 years behind other global jewellery industries in terms of technological innovation in the mass production industries. Read more »

Soapbox & Opinions
Master social media to get consumers offline

Online shopping has absolutely affected my business, as it has the entire industry and retail landscape. Customers approach me for products differently now and the variety of products on the online market has further confused customers who are trying to navigate the oversaturated market. Read more »

Soapbox & Opinions
Technology is a double-edged sword

As a teen growing up in the 80s, if someone told me I’d be working in a career that involved lasers, computer-aided design and 3D printing, I probably wouldn’t have believed them. But while the rapid acceleration of technology should make our lives as jewellers easier, it often adds pressure and heeds hefty expectations from today’s consumers. Read more »

Soapbox & Opinions
Let’s not lose the mystique of custom made jewellery

The industry sure has changed a lot over the years. Like many others my age, I started out in the business with my father, cutting gemstones and making jewellery by hand. Read more »

Soapbox & Opinions
Time to rediscover the 'magic' of art and design

After I had a book written about me, it gave me an opportunity to reflect on all the changes that have taken place over the course of my career. Read more »

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Thursday, 21 November, 2019 09:43pm
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