11/09/2023
• Jeannie Walters
Customers may come and go. JEANNIE WALTERS says that the impression your business leaves on a customer can live forever.
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11/09/2023
• Denyse Drummond-Dunn
Fewer factors influence the success of a jewellery business as much as reputation. DENYSE DRUMMOND-DUNN discusses the secrets to successful word-of-mouth marketing.
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11/09/2023
• Doug Fleener
What does it take to lead a business? DOUG FLEENER discusses the characteristics shared by successful trailblazers in business.
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11/09/2023
• David Brown
The foundation of every successful jewellery store is a solid core. DAVID BROWN reveals how an understanding of the basic principles of sport can improve your store’s sales.
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11/09/2023
• Ryan Estis
Storytelling is so often crucial to a successful sale. RYAN ESTIS explores the importance of understanding a narrative in retailing.
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10/08/2023
• David Brown
What does it mean to be a strong leader in a business setting? DAVID BROWN explores the common traits shared by jewellery industry trendsetters.
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10/08/2023
• Dave Wakeman
How does the community around your business view your store? DAVE WAKEMAN highlights the importance of perception management.
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14/07/2023
• Graham Jones
How do you handle an employee who oversteps the mark? GRAHAM JONES examines the science behind rule breaking and discusses committing ‘own goals’ in business.
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11/07/2023
• Bridget Brown
Customers are increasingly relying on online reviews. BRIDGET BROWN says it’s crucial business owners understand how to handle negative feedback.
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11/07/2023
• Michael Hinshaw
Business is dominated by those who are forward-thinking. MICHAEL HINSHAW explores the concept of proactive customer engagement.
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11/07/2023
• David Brown
Successful businesses are constructed off the back of fruitful relationships. DAVID BROWN discusses the importance of networking for small business owners.
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11/07/2023
• Rich Kizer and Georganne Bender
When faced with the challenge of running a jewellery store, it’s easy to fall into a rut. RICH KIZER and GEORGANNE BENDER explore simple fixes for struggling salespeople.
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15/06/2023
• Simon Dell
Shopping preferences change from generation to generation. SIMON DELL explains the characteristics which define today’s youngest consumers.
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15/06/2023
• Dale Furtwengler
In the jewellery trade, it’s natural for business owners to want to get the most they can out an employee. DALE FURTWENGLER explains why that’s the wrong approach to leadership.
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