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Business
Why Gen Z employees leave jobs faster than previous generations

06/07/2026 • Scott Millar

What do the employees of tomorrow need from your business? SCOTT MILLAR reveals the secrets to shaping your business around the future of the workforce. Read more »

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A smart store layout quietly guides shoppers through the sales floor.

Business
Mystery shopping: Will you return the favour?

06/07/2026 • Georganne Bender

Is it time for you to get outside and look around? GEORGANNE BENDER says you’ll be surprised at what you may discover. Read more »

This metric measures how much revenue each staff member generates for every hour they're on the floor.

Business
Key metrics to measure your success

06/07/2026 • David Brown

It may feel like smooth sailing, but how can you be sure? DAVID BROWN provides three practical tools to monitor your business. Read more »

US, shows that combining digital marketing with direct mail dramatically improves performance.

Business
Have we abandoned the art of mixing our marketing?

06/07/2026 • Graham Jones

Remember, we must not place all of our eggs in a single basket! GRAHAM JONES encourages you to search for the right marketing balance. Read more »

Paid digital advertising can efficiently generate leads and direct qualified traffic to your website.

Business
Win more customers with an intelligent strategy

06/07/2026 • Sarah Smith Ykoruk

It can be hard to stand out; however, it’s far from impossible. SARAH SMITH-YKORUK explains what it takes to shine in the digital market. Read more »

A journey map acts as a structured view of how employees interact with the organisation over time.

Business
How data can help improve your employee experience

08/06/2026 • Michael Hinshaw

Are you struggling to see the complete picture within your store? MICHAEL HINSHAW encourages you to reconsider how you manage employee experience. Read more »

Tools must not only detect negative sentiment but also understand its emotional depth and likely trajectory.

Business
Social listening: The future of the retail industry?

08/06/2026 • Donna St. Jean Conti

New tools and programs are headed for your industry. DONNA ST. JEAN CONTI explains an emerging new trend in retail business. Read more »

Customer experience should be woven into most communications internally.

Business
Customer experience? That's not my job!

08/06/2026 • Jeannie Walters

Does everyone in your store know how important they are? JEANNIE WALTERS encourages you to reinforce that fact. Read more »

The leaders who consistently widen their perspective before reacting create stronger teams and better outcomes.

Business
Reflections on leadership in the retail business

07/06/2026 • Doug Fleener

You can’t control what happens outside your business, so don’t let that hold you back. DOUG FLEENER reflects on important lessons learned in business leadership. Read more »

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The businesses moving ahead are scaling their systems rather than just demanding more effort.

Business
Focus on the things that matter

07/06/2026 • Leon Van Megen

Winter is coming for jewellery retailers – are you prepared? LEON VAN MEGEN encourages jewellery retailers to get their house in order. Read more »

Even negative feedback can become an opportunity to demonstrate integrity, strengthen relationships, and differentiate your business.

Business
Don’t let negative comments hurt your business

06/05/2026 • Barry Urquhart

Everyone has an opinion - but don't let the leak turn into a flood. BARRY URQUHART reveals the secrets to managing negative feedback. Read more »

Social media gives businesses the opportunity to showcase customer experiences through comments, reviews, and user-generated content.

Business
The role of social media in business trust

06/05/2026 • Simon Dell

Consumers may see your business, but do they trust it? SIMON DELL discusses the inner workings of trust on social media. Read more »

It’s worth taking a look at your customer’s journey to identify what is working, what’s not, and what is most likely being overlooked.

Business
Mastering the art of the ‘micro moment’

06/05/2026 • Jeannie Walters

As the old saying goes, from small things, big things grow. JEANNIE WALTERS discusses the importance of conquering the little details. Read more »

Every customer feels that they are different and should be treated as such.

Business
Building sales credibility the easy way

06/05/2026 • Tom Martin

How can you convince potential customers that your business is right for them? TOM MARTIN explains the secrets behind credibility in sales. Read more »