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Business
You don't have to gamble to hit the customer experience trifecta

09/03/2026 • Shep Hyken

In an increasingly competitive retail market, your customer service must be top-notch. SHEP HYKEN reveals the most common issues and how to resolve them. Read more »

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Take it one step further and ‘do one more thing’ for the customer.

Business
The modern sales game: Turning lions into lambs

09/03/2026 • Georganne Bender

You must not let unhappy customers ruin your day. GEORGANNE BENDER provides a thorough guide on dealing with sour characters. Read more »

The AI ‘efficiency geeks’ would consider this drudgery and a waste of time.

Business
Saving time with AI is the wrong idea

09/03/2026 • David Brock

Are you losing the human touch? DAVID BROCK encourages you to keep your mind fresh and free from the shackles of automation. Read more »

Strengthen your jewellery store’s visibility in search results by investing in ongoing search engine optimisation (SEO).

Business
Crafting a winning digital marketing plan

09/03/2026 • Sarah Smith Ykoruk

For jewellery businesses, digital marketing doesn’t need to be complicated. SARAH SMITH YKORUK provides a bulletproof plan to boost sales online. Read more »

Your website resources should enhance their quality of life.

Business
Make your website great in the age of AI

09/03/2026 • Thomas Young

Is your website overdue for an overhaul? THOMAS YOUNG reveals the secrets to keeping your business front of mind. Read more »

A product description can serve as an opportunity to convey the story of your business.

Business
Two factors that will make or break your online sales

11/02/2026 • Simon Dell

First impressions often last a lifetime with modern consumers. SIMON DELL details two critical methods for improving online sales. Read more »

When you compare AI against human-generated recommendations, the bots still think we humans have the edge.

Business
Amazing retail result: AI trusts humans over computers

11/02/2026 • Tom Martin

What does the digital future hold for traditional retailers? TOM MARTIN tested AI and was surprised by the results. Read more »

Training that isn’t continuous quickly becomes forgotten ‘content’ instead of lived and adopted behaviour.

Business
Proven tactics for improving the performance of modern sales staff

11/02/2026 • Ryan Estis

Do you feel like the traditional approach to sales training is falling flat with your employees? RYAN ESTIS encourages you to embrace a modern new approach. Read more »

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During the holiday period, people follow your energy more than your words.

Business
Lessons learned from 30 years of holiday sales

11/02/2026 • Doug Fleener

With another new year comes fresh opportunities for your business. DOUG FLEENER encourages you to learn from the past year to ensure success on the road ahead. Read more »

Distancing yourself will save you a lot of time and avoid the energy drain that these people would impose on you.

Business
The art of dealing with time wasters

11/02/2026 • Dale Furtwengler

Time is money in any business. DALE FURTWENGLER offers advice on dealing with people who are determined to waste your time. Read more »

Business
Improving your customer service: Part II

26/11/2025 • Georganne Bender

Sometimes, we need to go back to basics. Let's not overcomplicate matters. GEORGANNE BENDER concludes the series on customer service standards. Read more »

In the age of AI, our decision-making processes are significantly influenced by the algorithms and data analysis that AI systems provide. From personalised recommendations on shopping platforms to predictive algorithms in healthcare, AI plays a crucial role in shaping our daily choices.

Business
Understanding the psychology behind AI

21/11/2025 • Graham Jones

Welcome to the world of tomorrow! GRAHAM JONES encourages you to learn more about AI before including it in your business. Read more »

Business
Three marketing strategies for new businesses

21/11/2025 • Simon Dell

Have you recently launched a new business? SIMON DELL says that you can create significant results from a modest investment in digital marketing. Read more »