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Business
Should your business really be using AI?

14/04/2025 • David Brock

It takes a master to teach a student and a coach to lead a team. DAVID BROCK offers a word of caution about rushing to use AI tools in your business. Read more »

Whether you realise it or not, companies such as Disney create and then control every move you make inside its parks.

Business
The five senses of retail: Part I

11/04/2025 • Georganne Bender

Does the layout of jewellery store capitalise on every opportunity to connect with consumers? GEORGANNE BENDER addresses ?ve key areas of store layout and design. Read more »

Belief drives outcomes and if you believe something will happen, you increase the possibility of it coming to fruition.

Business
Flip the script on the beliefs holding you back

11/04/2025 • Ryan Estis

When you shift your beliefs, you shift your reality. RYAN ESTIS details a strategy to overcome limiting thoughts. Read more »

The fastest way to lose your customer’s confidence and trust is to not follow through on a promise.

Business
What is the enemy of customer service?

11/04/2025 • Shep Hyken

Do you allow your pride to impact the quality of your customer service? SHEP HYKEN details the importance of setting aside ego. Read more »

Setting clear expectations fosters accountability, and provides a framework for monitoring progress towards resolution, and makes everyone aware of what is expected going forward.

Business
Successful steps to effectively onboarding a new employee

09/04/2025 • David Brown

Making the most of any new hire’s enthusiasm is critical. DAVID BROWN offers advice on providing a smooth introduction to your store. Read more »

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Business
Digital marketing: What’s hot and what’s not?

25/03/2025 • Simon Dell

As another year begins, it’s essential to reflect on the evolution of the marketplace. SIMON DELL reveals current trends in digital marketing. Read more »

To enhance the customer journey, explore experiential marketing, such as exclusive online consultations, virtual jewellery try-on experiences, and personalised engraving services.

Business
A recession-proof playbook for thriving in 2025

25/03/2025 • Stephanie Waters

Is your business ready for a fresh start? STEPHANIE WATERS encourages you to embrace new strategies. Read more »

Improving productivity is a priority, if not an imperative.

Business
Rules are for guidance and not obedience

25/03/2025 • Barry Urquhart

To solve a problem, introducing more rules is rarely the right answer. BARRY URQUHART calls for increased flexibility for Australian businesses. Read more »

Engaging your staff in meaningful ways is critical. Employees who are more engaged are more likely to give their best to the task at hand.

Business
Preventing burnout among the staff in your store

25/03/2025 • Jeannie Walters

You’ll never help anyone if you can’t help yourself. JEANNIE WALTERS reveals the secret to avoid burnout among your staff. Read more »

In today's fast-paced, ever-changing world, being versatile and having multiple skills is often seen as a valuable asset in sports and business.

Business
Curse of Competence: Can being capable work against you?

11/02/2025 • David Brown

Versatility and adaptability are admirable traits in business. DAVID BROWN encourages retailers to avoid stretching themselves too thin. Read more »

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Actively listening to different perspectives can help resolve conflicts more effectively and prevent them from escalating, saving time and resources.

Business
Becoming more interesting by showing more interest

11/02/2025 • Shep Hyken

Did you hear what I just said? SHEP HYKEN explains how active listening can improve your bottom line. Read more »

Humans are creatures of habit and people naturally stick with what they know and trust.

Business
Why is it so common for business owners to resist fresh ideas?

11/02/2025 • Paul Sloane

Innovation is crucial to progress, not just in business but life more broadly. PAUL SLOANE explains the factors that contribute to our unwillingness to embrace change. Read more »