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Soapbox & Opinions
The future of jewellery retail is not product, but consultation

Relationships are worth more than transactions. JOHNNY SHERRY reveals key changes in the modern market. Read more »
Even negative feedback can become an opportunity to demonstrate integrity, strengthen relationships, and differentiate your business.

Business
Don’t let negative comments hurt your business

Everyone has an opinion - but don't let the leak turn into a flood. BARRY URQUHART reveals the secrets to managing negative feedback. Read more »
It’s worth taking a look at your customer’s journey to identify what is working, what’s not, and what is most likely being overlooked.

Business
Mastering the art of the ‘micro moment’

As the old saying goes, from small things, big things grow. JEANNIE WALTERS discusses the importance of conquering the little details. Read more »
Every customer feels that they are different and should be treated as such.

Business
Building sales credibility the easy way

How can you convince potential customers that your business is right for them? TOM MARTIN explains the secrets behind credibility in sales. Read more »

My Bench
My Bench: Hannah Saxton

May SPOTLIGHT:
Hannah Saxton enjoys creating unique gifts for her family and friends using her developed skills, and she is constantly inspired by the countless ways to bring her ideas to life. Read more »

Diamonds
Price & Perception: A New Diamond Reality

Few products carry the same mixture of emotion, symbolism, and financial significance as diamonds. Yet, like any retail product, jewellery remains subject to commercial pressures, and in today’s market, while sentiment may shape the story, price determines the outcome. Read more »
The Australian branch of luxury juggernaut Louis Vuitton Moët Hennessy (LVMH) has increased the dividend payment to its parent company by more than a fifth. | Source: Shutterstock

News
LVMH Australia increases dividend despite sales decline

The Australian branch of luxury juggernaut Louis Vuitton Moët Hennessy (LVMH) has increased the dividend payment to its parent company by more than a fifth. Read more »
A Double Bay store was targeted in a ram raid involving a stolen vehicle used to breach the premises. | Source: Sunrise

News
Jewellery stolen in shocking Sydney ram raid

A Double Bay store was targeted in a ram raid involving a stolen vehicle used to breach the premises. Read more »
Australia risks losing $26 billion over the next decade as inconsistent state and territory regulations increase costs for retailers. | Source: Reuters/Hollie Adams

News
Billions at stake for retailers in ‘red tape crisis’

Australia risks losing $26 billion over the next decade as inconsistent state and territory regulations increase costs for retailers. Read more »
Sotheby’s will present a rare A. Lange & Söhne clock watch, expected to return $AUD2.1 million, at its Important Watches Geneva auction on 10 May. | Source: A. Lange & Söhne

News
Stunning watches headline upcoming auction

Sotheby’s will present a rare A. Lange & Söhne clock watch, expected to return $AUD2.1 million, at its Important Watches Geneva auction on 10 May. Read more »
A large fancy colour blue diamond ring will headline Sotheby’s Geneva High Jewellery sale on 12 May and is expected to command a gigantic return. | Source: Sotheby's

News
Blue diamond expected to shine at auction

A large fancy colour blue diamond ring will headline Sotheby’s Geneva High Jewellery sale on 12 May and is expected to command a gigantic return. Read more »
The recent flurry of changes on the board of the Jewellers Association of Australia (JAA) has continued with the appointment of a new director, announced on Friday. | Source: Shutterstock

News
JAA announces appointment of another new director

The recent flurry of changes on the board of the Jewellers Association of Australia (JAA) has continued with the appointment of a new director, announced on Friday. Read more »
The JAA board is in the spotlight again, this time concerning the appointment of two independent directors with specialised governance expertise. Anna Hakman was appointed one day after an online article was posted by the JAA that made false claims and which, presumably, was approved by the board.

News
Mystery: The tale of two independent JAA directors

In the past four months, the Jewellers Association of Australia (JAA) has appointed two co-opted (independent) directors to help the organisation ‘lead’ the local jewellery industry by providing governance and regulatory advice. Read more »

Now Showing
Now Showing: Unboxing shipwrecked treasure and ancient archaeological jewellery; Ice Diamonds: Inside Canada’s diamond mines; Ad experts react to ‘overplayed, infuriating’ commercial

Take a few moments to enjoy Jeweller's Friday Flicks video selection, including updates on current affairs and insights into the jewellery trade. This week, unbox shipwrecked treasure and ancient archaeological jewellery, head inside Canada’s ice diamond mines, and see ad experts react to an ‘overplayed, infuriating’ commercial. Read more »
A jewellery retailer in the UK has been accused of persuading customers and associates to invest significant amounts of money and jewellery before closing his businesses and disappearing. | Source: BBC

News
Jeweller faces fraud and manipulation allegations

A jewellery retailer in the UK has been accused of persuading customers and associates to invest significant amounts of money and jewellery before closing his businesses and disappearing. Read more »

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